Wendi Gillette
Chandler,AZ
Summary
Personable Office Administrator with 5+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
14
14
years of professional experience
Work History
Office Administrator
Caliber Collision
01.2022 - Current
- Create and maintain front office environment of World Class Customer Experience through example
- Ensure the center’s consistent application of all standard operating procedures through ongoing training and monitoring
- Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates
- Ensure repair order file accuracy and compliance during repair and prior to vehicle delivery
- Complete all Accounting related daily, weekly and monthly processing and reports per company SOP and in a timely and consistent manner
- Other duties as assigned
Café Associate
Hamilton High School CUSD
10.2021 - 01.2022
- Maintained accurate funds in register
- Safely operated kitchen equipment including ovens/microwaves and food warmers
- Accurately performed cashier duties and end of day processes
- Disposal of trash and cleaning work areas daily
- Kept courteous relationships with students, staff and all others
- All duties performed in a safe and practical manner
Customer Service Representative
SHIPT
11.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Satisfied customers with quick, accurate service under tight deadlines
EDI Enrollment Specialist
Xifin, Inc.
03.2015 - 06.2015
- Communicated effectively via telephone, email or Salesforce cases
- Manage paperwork from agreement completion, provide signature, agreement tracking through approval
- Interacted with customers, payers, and clearinghouses on enrollment status, tacking and issue results
Customer Service Representative
Mossy Volkswagen
01.2015 - 03.2015
- Provided customer support to internal and external customers
- Assisted customers with setting appointments
- Provided information regarding accounts and loyalty programs
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Customer Service Cashier
El Cajon Gun Exchange
03.2011 - 01.2013
- Resolved customer complaints and maintained a clean and tidy work area
- Maintained customer satisfaction with quick and professional handling of product purchases and returns
- Handled daily credit and cash transactions for customers with speed and accuracy
- Described products to customers and explained details and care of merchandise
- Politely assisted customers in person and over the phone
Education
Diploma -
Granite Hills High School
06.2021
Skills
- Self-motivated, well organized, strong work ethic
- Excellent attention to detail
- Honest, reliable, punctual
- Ability to prioritize and manage multiple tasks and deadlines
Hobbies/Extra-Curricular Activities
I enjoy spending time outdoors with my family hiking, fishing, mountain biking and playing golf.
Timeline
Office Administrator
Caliber Collision
01.2022 - Current
Café Associate
Hamilton High School CUSD
10.2021 - 01.2022
Customer Service Representative
SHIPT
11.2020 - 06.2021
EDI Enrollment Specialist
Xifin, Inc.
03.2015 - 06.2015
Customer Service Representative
Mossy Volkswagen
01.2015 - 03.2015
Customer Service Cashier
El Cajon Gun Exchange
03.2011 - 01.2013
Diploma -
Granite Hills High School
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