Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Jordan

Lansing,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience

Work History

Office Administrator

Mobile Pallet Service
Lansing, MI
07.2021 - Current
  • Coordinated and managed daily administrative operations of the office.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.

Receiving Supervisor

Burlington
Lansing, MI
03.2014 - 03.2021
  • Directed the daily operations of the receiving department, overseeing a staff of 10 employees.
  • Developed and implemented effective strategies to improve efficiency in the receiving process.
  • Provided training and guidance to new team members on proper procedures related to receiving activities.
  • Maintained communication with other departments regarding status of incoming shipments.
  • Organized training for production staff to achieve performance objectives with quality instruction.
  • Managed department priorities and provided leadership for on-time delivery production
  • Provided exceptional customer service to ensure customer satisfaction.
  • Greeted customers and identified their needs.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Kept work area neat, clean, and well-stocked at all times.
  • Performed additional duties as assigned by management team.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Utilized computer software programs such as Microsoft Excel to track inventory levels.

Education

Accredited 120-hour TESOL/TEFL Course - Teaching English As A Second Language (ESL)

World TESOL Academy
Lansing, MI
03-2024

Associate of Arts - Human Resources

Lansing Community College
Lansing, MI

Skills

  • Bilingual- English/ Spanish
  • Organized/Clean
  • Productive/Active
  • Strong Leadership
  • Team building
  • Fast learner
  • Strong work ethic
  • Following directions/Completing tasks
  • Adapt well to new situations
  • Patient/understanding/compassionate
  • Computer/technology skills

Timeline

Office Administrator

Mobile Pallet Service
07.2021 - Current

Receiving Supervisor

Burlington
03.2014 - 03.2021

Accredited 120-hour TESOL/TEFL Course - Teaching English As A Second Language (ESL)

World TESOL Academy

Associate of Arts - Human Resources

Lansing Community College

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Jessica Jordan