WENDI L. CHURCH
Concord,NC
Summary
Dynamic professional with extensive experience in customer service and inventory management at Hobby Lobby Stores, Inc. Proven track record in enhancing operational efficiency and resolving discrepancies. Skilled in cash handling and training, consistently delivering exceptional service while achieving significant performance improvements. Adept at collaborating across departments to drive results.
Overview
29
29
years of professional experience
Work History
Papercraft Dept. Head
Hobby Lobby Stores, Inc.
Kannapolis, NC
07.2021 - 04.2025
- Place orders for my department, as well as sort and put out product each week
- Assist with unloading and sorting weekly truck delivery
- Set and stock shelves in seasonal department
- Cashier during busy times throughout the day
Customer Service
Salvin Dental Specialties, Inc.
Charlotte, NC
02.2012 - 10.2019
- Received orders via phone, fax, email or website and processed credit card payments
- Researched customer pricing or shipping discrepancies and promptly provided a resolution
- Communicated with all departments including inside and outsides sales and shipping carriers
- Supplied catalogs, invoices, account histories, quotes and tracking numbers as requested
Customer Service
Financial Federal Credit Inc., Heavy Equipment Division
Charlotte, NC
03.2006 - 07.2010
- Handled all customer service calls covering accounts in 5 states
- Calculated account payoffs – reduced payoff turnaround from 2-3 days to 1 business day
- Received $4,000 raise after 1 month of employment
- Received 10% pay increase my first 2 years for outstanding performance
Legal Accounts Coordinator
Henderson Properties
Charlotte, NC
03.2004 - 03.2006
- Established Legal Accounts Coordinator position
- Monitored 46 homeowner associations’ (HOA) accounts for delinquency
- Turned hundreds of delinquent accounts over to the company attorney for collections
- Communicated with property managers and attorney on status of accounts with liens
Compliance
NovaStar Home Mortgage, Inc.
Matthews, NC
02.2003 - 01.2004
- Analyzed internal processes for adherence to legal requirements.
- Collaborated with legal and operational teams to address compliance issues and implement corrective actions.
Adminstratative Assistant to VP of Wealth Management Services
A.G. Edwards & Sons, Inc.
Charlotte, NC
08.2000 - 02.2003
- Supported daily operations by managing schedules and coordinating appointments.
- Maintained filing systems to ensure easy access to important documents.
- Managed correspondence and responded to inquiries promptly and professionally.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Senior Brokerage Cashier
PaineWebber, Inc.
New Haven, CT
01.1996 - 06.2000
- Processed customer transactions efficiently at a leading financial services firm.
- Maintained an accurate cash drawer and handled daily cash reconciliation.
- Assisted clients with account inquiries and provided excellent customer service.
- Processed transfers of funds and stocks between client accounts with accuracy and efficiency.
- Trained new cashiers in brokerage procedures, enhancing team efficiency.
Education
Software Applications, Programs And Documentation
Computer Processing Institute
New London, CT09-1989
High School Diploma -
Morgan High Schoo
Clinton06-1986
Skills
- Inventory management and merchandise ordering
- Customer service and cashier support
- Cash handling and transaction processing
- Training and mentoring
- Logistics support
Accomplishments
- Reduced account payoff turnaround from 2-3 days to 1 business day within 2 weeks of hire.
- Received $4,000 raise after 1 month of employment.
- Received 10% pay increase my first 2 years for outstanding performance.
Timeline
Papercraft Dept. Head
Hobby Lobby Stores, Inc.
07.2021 - 04.2025
Customer Service
Salvin Dental Specialties, Inc.
02.2012 - 10.2019
Customer Service
Financial Federal Credit Inc., Heavy Equipment Division
03.2006 - 07.2010
Legal Accounts Coordinator
Henderson Properties
03.2004 - 03.2006
Compliance
NovaStar Home Mortgage, Inc.
02.2003 - 01.2004
Adminstratative Assistant to VP of Wealth Management Services
A.G. Edwards & Sons, Inc.
08.2000 - 02.2003
Senior Brokerage Cashier
PaineWebber, Inc.
01.1996 - 06.2000
Software Applications, Programs And Documentation
Computer Processing Institute
High School Diploma -
Morgan High Schoo
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