Wendi Lora
Pasadena,TX
Summary
Organized Engineer Coordinator with unsurpassed administrative and project management abilities. Delivers measurable results against timelines, quality standards, and performance targets. Great at working with minimal oversight using excellent multitasking and time management abilities combined with sound judgment. I bring with me several years of experience in and out of an office environment. Quick learner with good computer abilities.
Overview
16
16
years of professional experience
Work History
Engineer Coordinator
The Post Oak Hotel
Houston, Texas
01.2023 - Current
- Manage vendor relationships for equipment repairs and service contracts, ensuring timely resolution of service issues.
- Prioritized needs and delegated assignments effectively to manage multiple projects simultaneously.
- Resolved guest complaints promptly, maintaining adherence to hotel quality standards.
- Computed balance totals and commissions to support accounting team operations efficiently.
- Expedited payments by verifying accuracy and currency of vendor information.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Provided leadership insight and mentoring to new employees on hotel protocols and procedures.
- Organized team events that promoted a positive work environment and employee engagement.
- Contributed to special projects from management to support overall business objectives.
- Coordinated with other departments to ensure efficient workflow.
Engineer Coordinator
InterContinental Hotel
Los Angeles, California
08.2021 - 01.2023
- Coordinated project activities, ensuring timely execution of action steps to meet deadlines.
- Optimized workflows across multiple projects to enhance overall efficiency.
- Developed schedules to efficiently cover expected workloads.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding hotel standards.
- Monitored inventory levels and ordered additional supplies as needed.
- Tracked and classified expenses in SAP Concur, ensuring operations remained within budget targets.
- Collaborated with team members to troubleshoot facility equipment issues.
PBX Operator
InterContinental Hotel
Los Angeles, California
09.2017 - 08.2021
- Managed inbound and outbound calls, effectively responding to inquiries and resolving issues to support smooth hotel operations.
- Routed all internal and external calls promptly, enhancing guest satisfaction through professional resolution of concerns.
- Provided detailed information on hotel facilities, operating hours, key personnel, and special activities, ensuring guests were well-informed.
- Demonstrated proficiency in hotel management software including Opera, Hotsos, Micros, and Zingle, as well as Microsoft Word and Excel.
- Logged visitors into and out of facility to uphold security standards.
Food Service Clerk
Vicki's Lunchbox
Los Angeles, California
01.2013 - 09.2017
- Maintained central kitchen customer service window activity under food service director's direction.
- Disseminated daily cash drawers to cashiers for efficient transaction processing.
- Balanced daily deposits and input purchases into inventory system.
- Contacted parents/guardians of students with negative balances to resolve account issues.
- Managed database of students who checked out with positive balances, providing fund balance instructions.
Assistant Photographer
Lauren Studios
Los Angeles, California
08.2012 - 01.2013
- Ensured optimal functionality of all equipment prior to photo shoots.
- Set up lighting and arranged decorations or background materials for shoots.
- Assisted photographers in transporting cameras, lighting, and other equipment to locations.
- Conducted meter readings and verified charge levels of all digital batteries.
- Performed basic administrative tasks including scheduling appointments and managing phone calls.
- Maintained accurate records of stock and cataloged digital files efficiently.
Registrar's Assistant Clerk
Los Angeles ORT College
Los Angeles, California
02.2010 - 08.2012
- Assisted registrar in managing academic probation, suspension, and readmissions processes.
- Maintained accurate documentation of academic programs, courses, and grades.
- Developed systematic process for timely updates of technical components reflecting course requirements.
- Created and maintained official master files to ensure data integrity.
Education
Human Services -
Los Angeles City College
Los Angeles, CaliforniaTechnological Studies -
Westwood School of Technology
Los Angeles, CaliforniaDiploma -
Los Angeles High School
Los Angeles, CaliforniaSkills
- Project coordination
- Scheduling and workflow optimization
- Financial reporting and budget tracking
- Office management
- Vendor management and resource allocation
- Purchase order processing and review
- Microsoft Office expertise
- Computer software proficiency
- Adaptability in problem-solving
- Time efficiency and accuracy
- Organizational skills
- Team collaboration
- Task delegation and deadline orientation
- Conflict resolution strategies
- Professional communication skills
- Time management techniques
- Equipment troubleshooting
- Purchase order processing and review
References
References Available Upon Request
Timeline
Engineer Coordinator
The Post Oak Hotel
01.2023 - Current
Engineer Coordinator
InterContinental Hotel
08.2021 - 01.2023
PBX Operator
InterContinental Hotel
09.2017 - 08.2021
Food Service Clerk
Vicki's Lunchbox
01.2013 - 09.2017
Assistant Photographer
Lauren Studios
08.2012 - 01.2013
Registrar's Assistant Clerk
Los Angeles ORT College
02.2010 - 08.2012
Human Services -
Los Angeles City College
Technological Studies -
Westwood School of Technology
Diploma -
Los Angeles High School