Wendi Mar
Client Success
Richmond,IL
Summary
Dynamic professional with extensive experience in communication, management, and interpersonal interaction, dedicated to leveraging skills for organizational success. Committed to fostering collaborative environments that drive team performance and enhance productivity. Eager to embrace opportunities for continuous learning and professional growth while contributing to the overall goals of the organization. Proven ability to adapt and thrive in fast-paced settings, ensuring effective solutions that align with business objectives.
Overview
28
28
years of professional experience
Work History
Commissioned Minister
First Christian Church (Disciples of Christ)
12.2024 - Current
- Currently serving as Commissioned Minister for First Christian Church in Richlands, VA.
Student Minister/Commissioned Minister
Colonial Christian Church (Disciples of Christ)
10.2022 - 11.2024
- Served as Student Minister from October 2022 to September 2024, and Commissioned Minister from September 2024 to November 2024 for Colonial Christian Church in Colonial Heights, VA.
Assistant Branch Manager
Automotive Finance Corporation
10.2017 - 03.2019
- Responsible for assisting the Branch Manager in the provision of financial services to customers (dealers) at designated auctions. Expanded business profitability by increasing customer numbers and existing customer business volume. Fulfilled core job functions of an Assistant Branch Manager, which include increasing revenues and minimizing losses through aggressive loss prevention activities. Developed competence in the technical aspects of loan processing (floorplanning), assessing credit worthiness, securing and monitoring loans, collecting receivables and managing delinquency. Directed and coordinated all activities of the loan production office in the absence of the Branch Manager.
DSS I/DSS II
Automotive Finance Corporation
06.2014 - 10.2017
- Responded to dealer inquiries regarding AFC's products and services. Provided dealers with titles upon payoff and collected payments from delinquent and non-delinquent customers. Used Salesforce, COSMOS to track dealer accounts and sales opportunities. Fostered long-term relationships with dealers and auction partners. Prepared or reviewed documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position. Solid organizational and communication skills. Developed and maintained knowledge of successful customer service principles and practices through OTJ training and classroom courses.
DJ and Office Support
Associated Consultants, Inc.
02.2008 - 10.2017
- Provided karaoke and music at several regular venues and at special private parties. Developed specialized marketing approaches through internet, social media, and written communications. Managed customer satisfaction, including conflict resolutions and creating the win-win situation. Additionally, responsible for the preparation of the yearly tax returns for the company and providing clerical assistance. Assisted in finding and pursuing new venues and opportunities for private functions and new shows for the company.
Office Manager
CW Fields Plumbing, Inc.
05.2010 - 06.2014
- Managed day-to-day operations such as setting appointments, handling the payables and receivables (including past due collections), preparing payroll and taxes, applying for plumbing and mechanical permits, preparing mechanic’s liens, preparing cost and schedule proposals, bidding documents, maintaining supplies and equipment inventory, answering the after-hours cell phone, provide general clerical support. Additionally handled all marketing, social media, and advertising budgets. Provided direct interaction with customers through phone and email to ensure customer satisfaction, issue resolutions; assist in risk assessment, personnel management, develop health and safety manuals, standard operating procedures guidelines, and providing quality assurance.
Appointment Setter
The Hair Restoration Group
03.2009 - 05.2010
- Set appointments using KORVUE Cosmetic appointment software for new patients and sold services to existing patients. Assisted in development of marketing materials and brochures. Interacted with prospective patients to sell services and serve as intermediary between patients and medical staff. Assisted with patient reception and after-care.
Accounts Receivable Analyst
ExxonMobil Lubricants and Petroleum Specialties, Marine Lubricants Division
03.1999 - 01.2002
- Responsible for suspense account reconciliation, affiliate accounts reconciliation, and collection on customer accounts. Maintained communication between sales representatives, customer service representatives and Accounts Receivable. Also processed Accounts Payable requests sent to A/P at ExxonMobil headquarters in Houston, TX. Developed training manuals for the use of ACCPAC and SAP during and after merger.
Administrative Assistant
FD Logistics, Inc. (now known as FD Associates, Inc.)
08.1997 - 06.2000
- Responsible for invoicing, maintaining time records, processing accounts payables and receivables, drafting license applications for the Department of State and Department of Commerce, managed materials procurement for the Australian and New Zealand Defence Ministries by handling requests for quotations (RFQ’s), requests for information (RFI’s), solicitation documents, maintaining solid relationships with vendors and clients to provide the constant best pricing and availability. Provided general clerical support and customer service, coordinated events such as wine tasting parties for clients and acted as registrar for SIA conference.
Education
High School Diploma -
Satellite High School
Satellite Beach, FLSkills
- MICROSOFT WINDOWS 11
- MICROSOFT OFFICE
- SAP
- ACCPAC
- QUICKBOOKS PRO
- COSMOS
- SALESFORCE
- TABLEAU
- NOTARY PUBLIC
- CUSTOMER SERVICE
- ACCOUNT MANAGEMENT
- TEAMWORK AND COLLABORATION
- CLIENT RELATIONSHIP MANAGEMENT
Accomplishments
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in 18% revenue growth.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Collaborated with team of five in the development of our Canvassing Project.
Timeline
Commissioned Minister
First Christian Church (Disciples of Christ)
12.2024 - Current
Student Minister/Commissioned Minister
Colonial Christian Church (Disciples of Christ)
10.2022 - 11.2024
Assistant Branch Manager
Automotive Finance Corporation
10.2017 - 03.2019
DSS I/DSS II
Automotive Finance Corporation
06.2014 - 10.2017
Office Manager
CW Fields Plumbing, Inc.
05.2010 - 06.2014
Appointment Setter
The Hair Restoration Group
03.2009 - 05.2010
DJ and Office Support
Associated Consultants, Inc.
02.2008 - 10.2017
Accounts Receivable Analyst
ExxonMobil Lubricants and Petroleum Specialties, Marine Lubricants Division
03.1999 - 01.2002
Administrative Assistant
FD Logistics, Inc. (now known as FD Associates, Inc.)
08.1997 - 06.2000
High School Diploma -
Satellite High School
ADDITIONAL NOTES
- I spent time from September 2018 to September 2024 working to complete my commissioning as a minister for the Disciples of Christ church. As a result, there is a gap of employment between March 2019 and October 2022.
- Additionally, I worked in a restaurant in multiple capacities, including Assistant Manager, from February 2002 to February 2009.
Recognition and Achievement
AFC Washington DC Branch Employee of the Year 2016.
Developed a Canvassing Project to increase business in 2016.
I enjoy papercrafts and have a greeting card ministry.