Wendi Palmer
Stanton,MI
Summary
Adept at fostering consumer satisfaction, my tenure at Montcalm Care Network honed my relationship-building and Microsoft Office Suite expertise. Demonstrated ability to enhance team dynamics and efficiently manage tasks, leading to improved operational effectiveness. Proven track record in safeguarding data and elevating consumer relations through meticulous attention to detail and superior communication skills. Excellent at staying calm in crisis.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mobile Crisis Assistant
Montcalm Care Network
07.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted families in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened consumer relationships through consistent follow-up communication and efficient problem resolution.
- Reviewed and edited documents for accuracy, grammar and clarity.
Education
High School Diploma -
Greenville Senior High School
Greenville, MISkills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Microsoft Office Suite
- Detail Oriented
Certification
Certified Peer Support Specialist
Timeline
Mobile Crisis Assistant
Montcalm Care Network
07.2021 - Current
High School Diploma -
Greenville Senior High School
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