Wendi Uranga
Honor Personnel Care
El Paso,TX
1
Language
7
years of professional experience
Adaptable professional recognized for exceptional organizational skills and a commitment to client satisfaction. Experienced in transportation management and household support, ready to contribute to streamlined operations and improved service delivery.
Work History
Provider
1 Year 2 Months- Transported clients to and from medical appointments with safety and efficiency.
- Managed household tasks such as meal preparation, laundry, and light cleaning to maintain a comfortable living environment for elders.
Call Center Representative
3 Months- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated daily transportation schedules to optimize route efficiency and reduce delays.
Packer
2 Months- Operated packaging machinery efficiently to prepare products for shipment.
- Ensured compliance with safety standards during all packing operations.
- Collaborated with team members to streamline packaging processes and reduce waste.
- Conducted quality checks on packaged items to maintain product integrity.
Supervisor
1 Year 11 Months- Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
- Trained and mentored new team members on cleaning procedures and equipment usage.
- Developed and implemented efficient cleaning schedules to optimize crew performance.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
General Manager
2 Years 10 Months- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Representative
1 Year 5 Months- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Managed inventory levels, restocking supplies to maintain optimal workflow.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
- Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
- Built rapport with repeat customers by remembering names, preferences, or dietary restrictions.
- Contributed to positive work environment by maintaining open communication with coworkers and supervisors.
- Enhanced customer satisfaction by efficiently taking and preparing orders with accuracy and speed.
- Ensured consistent quality of pizzas by following standardized recipes and portion control guidelines closely.
- Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
- Reduced food waste through proper storage techniques and timely usage of perishable ingredients.
- Participated in regular training sessions to stay updated on new menu items, promotions, and company policies.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Excellent communication
Calm under pressure
Organizational skills
Verbal communication
Organization and time management
Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Sun Metro Call Center
09.2025 - 12.2025Read More
Provider
Honor Personnel Care
06.2025 - CurrentRead More
Packer
Global Enterprise
03.2025 - 05.2025Read More
Supervisor
Maintenance Unlimited
03.2023 - 02.2025Read More
General Manager
X-Zone
04.2021 - 02.2024Read More
Customer Service Representative
Westside Pizza
11.2019 - 04.2021Read More