Wendi Williams
Buckeye,AZ
Summary
Experienced Operations Manager with a strong focus on operational excellence, team empowerment, and top-tier patient care. Proficient in managing brick and mortar, mobile units, and start-up companies. Expertise in remote team management, strategic initiatives to enhance profitability, and a keen attention to detail. Proven track record in driving business growth, operational efficiency, streamlining processes and staff development in veterinary practice management. Effectively spearheaded significant cost reductions and increased revenue in previous roles.
Overview
21
21
years of professional experience
Work History
Regional Operations Manager
The Vets
Phoenix, AZ
05.2022 - 05.2024
- Oversaw operations in nine cities, managing 25 teams.
- Drove operational excellence, optimized efficiency, and maximized profitability.
- Fostered collaborative relationships and promoted staff development.
- Ensured compliance with regulatory standards.
Phoenix Operations Manager
The Vets
Phoenix, AZ
10.2021 - 05.2022
- Directed local operations and mobile teams within Phoenix.
- Implemented strategic initiatives for resource utilization and revenue growth.
- Provided leadership, fostered team accountability, and ensured regulatory compliance.
Practice Manager
White Tanks Animal Hospital
Surprise, AZ
12.2014 - 10.2021
- Streamlined business operations and ensured regulatory compliance.
- Directed recruitment, training, and development initiatives.
- Resolved client issues and implemented marketing strategies.
- Managed financial health and oversaw facility maintenance.
Management Staff
North Central Animal Hospital
Phoenix, AZ
04.2009 - 12.2014
- Ensured state and federal regulatory compliance.
- Spearheaded marketing and advertising efforts.
- Executed operational plans and provided staff training.
- Demonstrated proficiency in veterinary practice administration and software management.
Business Owner/Operator
The Mail Vault
Scottsdale, AZ
02.2003 - 06.2008
- Managed all aspects of business operations, financial management, and customer relations.
- Developed advertising strategies and cultivated strong customer relationships.
- Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
Education
Advanced Diploma -
Independence High School
Glendale, AZLeadership Courses
Skills
- Operational Management
- Multi-Site Management
- Start-Up Experience
- Remote Team Leadership
- Regulatory Compliance
- Financial Management
- Client Engagement
- Strategic Planning
- Staff Development
- Marketing & Advertising
- Outstanding communication skills
- Customer and vendor relations
VETMED Knowledge
- Extensive experience in Arizona, California, Colorado, Florida, Oregon, Washington.
- Strong understanding of state-specific veterinary regulations and practices.
- Committed to ensuring uninterrupted operations and adherence to legal standards.
Timeline
Regional Operations Manager
The Vets
05.2022 - 05.2024
Phoenix Operations Manager
The Vets
10.2021 - 05.2022
Practice Manager
White Tanks Animal Hospital
12.2014 - 10.2021
Management Staff
North Central Animal Hospital
04.2009 - 12.2014
Business Owner/Operator
The Mail Vault
02.2003 - 06.2008
Advanced Diploma -
Independence High School
Leadership Courses
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