Ronnie Rachels
DeBary,FL
Summary
Offering over 22 years of experience as a results-driven Regional Operations Manager, consistently achieving high performance, productivity, and customer service excellence across 11 locations. Expertise in fostering partnerships, launching new business ventures, and implementing revenue-generating strategies. Exceptional at goal setting, budget monitoring and development, and ensuring top-notch inventory management quality.
Overview
31
31
years of professional experience
Work History
Regional Operations Manager
Massey Services Inc.
10.2005 - Current
- Execute day-to-day operations for eleven Service Centers producing 70 million annual revenue.
- Maximize Service Center revenue by optimizing daily operations.
- Analyze regional market trends to discover new business strategies increasing revenue and customer base.
- Manage monthly P&L reports.
- Create Quarterly Budgets ensuring future profitability.
- Develop and implement clear policies and procedures.
- Enhance customer retention and satisfaction through effective communication and problem-solving strategies.
- Minimize turnover of 350 team members through effective training and team member engagement programs
- Organize and conduct recruiting events to hire talented, trainable team members
General Manager
Truly Nolan Pest Control
09.2000 - 10.2005
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Educated customers on different Termite and Pest Control treatments
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Sales Inspector
Massey Services Inc.
07.1993 - 08.2000
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Skills
- Operational Management
- Sales and Marketing Strategies
- Employee Development
- Managing Operations and Efficiency
- Revenue Forecasting
- Recruitment and Hiring
- Budget Management
- Sales Planning
Timeline
Regional Operations Manager
Massey Services Inc.
10.2005 - Current
General Manager
Truly Nolan Pest Control
09.2000 - 10.2005
Sales Inspector
Massey Services Inc.
07.1993 - 08.2000
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