Summary
Overview
Work History
Education
Skills
Timeline
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Wendi Zavala

Newark

Summary

Deliver exceptional customer service and administrative support through effective management of multi-line telephone systems and patient interactions. Resolve inquiries and complaints, ensuring organizational efficiency while maintaining a professional environment.

Overview

8
8
years of professional experience

Work History

Office Administrative Assistant

Cyrus Dental LLC
Newark
05.2022 - Current
  • Handle insurance and sensitive information while filing paperwork and processing payments accurately
  • Manage multi-line telephone system, greeting patients and ensuring smooth check-in process
  • Address patients' issues and concerns, providing timely resolutions during appointments

Call Center Representative

Salerno Medical Associates
Orange
08.2020 - 05.2022
  • Managed high call volumes while providing exceptional customer support and maintain professional composure
  • Enhanced patient satisfaction by efficiently setting appointments and resolving inquiries, leading to improved overall experience
  • Managed and motivated employees, fostering a productive and engaged work environment
  • Controlled costs to maintain budget compliance while supporting operational continuity
  • Maintained professional, organized and safe environment for employees.

Manager

McDonalds
Belleville
01.2018 - 08.2020
  • Led and motivated employees to enhance productivity and engagement
  • Monitored costs to ensure operations stayed within budget while supporting profit growth
  • Ensured a professional, organized, and safe environment for employees

Education

Bachelors of Arts - Sociology, Criminal Justice

Bloomfield College of Montclair State University
Bloomfield, NJ
12-2023

Skills

  • Bilingual (English and Spanish)
  • Report writing and presenting
  • Time management
  • Cost-benefit analysis
  • Critical thinking skills
  • Excellent communication skills
  • Interpersonal communication

Timeline

Office Administrative Assistant

Cyrus Dental LLC
05.2022 - Current

Call Center Representative

Salerno Medical Associates
08.2020 - 05.2022

Manager

McDonalds
01.2018 - 08.2020

Bachelors of Arts - Sociology, Criminal Justice

Bloomfield College of Montclair State University

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Wendi Zavala