Wendianne Torcel
Greenfield,IN
Summary
I'm an enthusiastic Certified Clinical Medical Assistant student looking to gain practical experience through an externship in a supportive healthcare setting.I'm highly motivated and compassionate learner ,committed to provide excellent patient care and contributing effectively to a team that put patients first.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AT&T
03.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
College Le Phare
Cap-Hatien,Haiti07-2012
Skills
- Strong communication and active listening
- Friendly and professional demeanor
- Conflict resolution and problem-solving
- Team collaboration and support
- Handling complaints with patience and empathy
- Time management and multitasking
Languages
Creole
French
English
Mandarin
Timeline
Customer Service Representative
AT&T
03.2022 - 04.2025
High School Diploma -
College Le Phare
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