Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendie Green

Ranchita,CA

Summary

Dynamic Senior Service Agent at FedEx Express with a proven track record of enhancing customer satisfaction and team productivity. Skilled in critical thinking and time management, I excelled in resolving high-priority cases and mentoring peers, consistently achieving performance metrics and delivering exceptional service. Proficient in Microsoft Excel for quality control.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Senior Service Agent

FedEx Express
03.2006 - Current
  • Consistently met or exceeded performance metrics, demonstrating commitment to excellence in service delivery.
  • Conducted comprehensive training sessions employees first coming on board
  • Mentored other service agents, resulting in higher team productivity and performance.
  • Managed high-priority cases, ensuring prompt resolution and minimal downtime for clients.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues in a timely manner.
  • Delivered prompt service to prioritize customer needs.

Courier/Swing Driver

FedEx Express
03.2006 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Picked up packages from customers to go outbound for surrounding businesses.

Education

Associate of Science - Fire Science

Long Beach City College
Long Beach, CA
12-2009

College Prepatory

St.Joseph High School
Lakewood, CA
06-1996

Skills

  • Exceptional communication
  • Client retention strategies
  • Policy adherence
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Adaptability and flexibility
  • Microsoft Excel
  • Task prioritization
  • Microsoft outlook
  • Quality control
  • Building rapport

Timeline

Senior Service Agent

FedEx Express
03.2006 - Current

Courier/Swing Driver

FedEx Express
03.2006 - Current

Associate of Science - Fire Science

Long Beach City College

College Prepatory

St.Joseph High School

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