Wendolyn Armstrong
Atlanta,GA
Summary
Dynamic law enforcement professional with extensive experience at the City of Atlanta Police Department, excelling in crisis intervention and community engagement. Proven ability to de-escalate conflicts and build trust, ensuring public safety through effective communication and sound judgment. Committed to integrity and continuous improvement in emergency management and criminal investigations.
Overview
22
22
years of professional experience
Work History
Professional Driver
Hub Group Trucking
Atlanta Ga
11.2020 - Current
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Updated records with mileage, times, and expenses.
- Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
- Delivered exceptional service by promptly addressing passenger concerns and requests.
- Streamlined navigation through the use of GPS technology and real-time traffic updates.
- Implemented thorough pre-trip inspections to identify potential mechanical issues before beginning daily routes.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Obtained signatures from customers upon delivery of goods.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Police Officer
City Of Atlanta Police Department
03.2008 - 11.2020
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
Professional Driver
Werner Enterprises
Atlanta Ga
05.2003 - 03.2008
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Operated Type of Vehicle while following all safety protocols and procedures.
- Enhanced overall road safety by participating in ongoing defensive driver education courses.
- Maintained Type endorsement without lapse.
- Assisted in training new drivers on company policies, procedures, and best practices for safe driving techniques.
- Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
- Drove various types of vehicles including sedans, SUVs, vans, small trucks or buses ensuring adaptability across diverse assignments within the fleet team.
- Handled emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Completed routes efficiently and according to compliance rules.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Mitigated conflicts or disputes among passengers diplomatically maintaining a peaceful environment during transit.
- Maximized fuel economy through careful monitoring of speed limits and employing conservative acceleration techniques.
- Served as an ambassador for the organization by displaying professionalism at all times while representing the company brand in public settings.
Education
High School Diploma -
McNair Sr. High
Atlanta GaSkills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- De-escalation techniques
- Patience and empathy
- Community engagement
- Planning and coordination
- Criminal investigations
- Human relations
- Emergency management
- Community relations
- Emergency vehicle operation
- Physical fitness
- Crisis intervention and deescalation
Timeline
Professional Driver
Hub Group Trucking
11.2020 - Current
Police Officer
City Of Atlanta Police Department
03.2008 - 11.2020
Professional Driver
Werner Enterprises
05.2003 - 03.2008
High School Diploma -
McNair Sr. High