Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Wendolyn Justus

Palm Springs,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Realtor

Bennion Deville Homes
06.2021 - Current
  • Compared recently sold area properties to determine competitive market prices.
  • Advised and informed prospective clients on current market activities and conditions.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Reviewed market research data and changed sales plans accordingly.
  • Negotiated, facilitated, and managed real estate transactions.

Sheriff's Communications Dispatcher I Trainee

San Bernardino County Sheriff's Department
01.2015 - 11.2015


  • Entered each caller's data into the Computer Aided Dispatch system following departmental guidelines. Provided bilingual services to the public, assisting with general information regarding laws, regulations and department policies.
  • Researched and analyzed local, county, state and national computer databases for requesting department officers and other law enforcement personnel in order to enhance accuracy and performance within a fast-paced environment.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

PBX Operator

Agua Caliente Band of Cahuilla Indians
07.2007 - 05.2017
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Maintained accurate records of calls placed and received.

Massage Therapist/ Esthetician

The Parker Palm Springs
08.2004 - Current


  • Conducted massages as outlined in Spa brochure and maintained a clean, organized and safe working environment in accordance with applicable state, local, OSHA and MSDS mandates.
  • Provided luxury services to guests, services such as massages, body treatments and Facials.
  • Delivered professional, meticulous, relaxing and exemplary spa services to the guests and staff.
  • Provided excellent customer service and achieved weekly retail sales goals.
  • Complied with all applicable official regulations, internal controls, policies, and procedures.
  • Immediately documented and reported all exceptions, variations and deviations to the appropriate staff members.

Sales Associate

Saks Fifth Avenue
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.

Message Therapist

L'HORIZON
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.

Education

College of the Desert
Palm Desert, CA

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Desert Cities Real Estate School
Palm Desert, CA

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California School of Real Estate
Castro Valley, CA

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Desert School of Somatherapy
Desert Hot Springs, CA

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International School of Beauty
Palm Desert, CA

Skills

  • Anatomy
  • Reflective listening
  • Strong manual dexterity
  • Trigger point therapy
  • Account updating
  • Account management
  • Complaint handling
  • Client relations
  • Property research

Certification

  • Real Estate Salesperson License, State of California, ID# 02131892
  • Real Estate Principles, Desert Cities Real Estate School, Palm Desert, CA.
  • Real Estate Practice, California School of Real Estate, Castro Valley, CA.
  • Legal Aspects of Real Estate, California School of Real Estate, Castro Valley, CA.

Languages

Bilingual – Fluent in English and Spanish

Timeline

Realtor

Bennion Deville Homes
06.2021 - Current

Sheriff's Communications Dispatcher I Trainee

San Bernardino County Sheriff's Department
01.2015 - 11.2015

PBX Operator

Agua Caliente Band of Cahuilla Indians
07.2007 - 05.2017

Massage Therapist/ Esthetician

The Parker Palm Springs
08.2004 - Current

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Desert Cities Real Estate School

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California School of Real Estate

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Desert School of Somatherapy

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International School of Beauty

Sales Associate

Saks Fifth Avenue

Message Therapist

L'HORIZON

College of the Desert

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