Wendolyon Jackson
Katy,TX
Summary
With a proven track record at Molina Healthcare, I excel in enhancing team collaboration and patient satisfaction through meticulous attention to detail and exceptional customer service. Leveraging data entry expertise and a commitment to continuous improvement, I've significantly contributed to operational efficiency and positive client outcomes.
Overview
9
9
years of professional experience
Work History
Case Managment Processor
Molina Healthcare Of Texas
01.2019 - Current
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
Care Coordinator
Acclara Solutions
01.2018 - 01.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Member Service Representative
Molina Healthcare
11.2015 - 12.2017
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Lamar Senior Highschool
Houston, TXSkills
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
Timeline
Case Managment Processor
Molina Healthcare Of Texas
01.2019 - Current
Care Coordinator
Acclara Solutions
01.2018 - 01.2019
Member Service Representative
Molina Healthcare
11.2015 - 12.2017
Lamar Senior Highschool
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