Wendy Argueta
EMSAR
Avon,IN
1
Certification
21
years of professional experience
Project and operations leader with more than 15 years of experience in healthcare technology, biomedical equipment, and customer-facing technical support. Proven ability to coordinate cross-functional teams, manage complex customer initiatives, and drive projects from planning through implementation. Skilled at partnering with clinical, technical, and operational stakeholders to align project goals, timelines, and deliverables while improving processes and customer outcomes. Recognized for strong communication, problem-solving, customer relationship management, and expertise supporting nationwide medical equipment programs.
Work History
Virtual Tech Manager
9 Years- Coordinate nationwide customer projects involving medical, dental, and veterinary equipment from planning through implementation.
- Partner with technical, clinical, and operational teams to ensure project objectives, timelines, and customer expectations remain aligned.
- Serve as the primary point of contact for major customer accounts, managing communications and resolving complex operational issues.
- Monitor project performance and present quarterly business reviews highlighting KPIs, trends, and opportunities for improvement.
- Develop and implement workflows, SOPs, and performance metrics for new service offerings and operational initiatives.
- Build and maintain Salesforce dashboards to track open cases, work orders, service trends, and customer commitments.
- Collaborate with sales teams to support growth initiatives, quoting, and customer implementations.
- Triage nationwide service requests to improve first-visit resolution and customer satisfaction.
- Source parts and coordinate field service activities across a national technician network.
- Equipment Management Service and Repair
Tech Manager
4 Years 9 Months- Managed a nationwide team of field service technicians, ensuring high-quality service delivery and operational consistency.
- Led onboarding and training programs that strengthened team performance and supported company growth.
- Partnered with sales and customer teams to deliver webinars and technical support related to medical equipment programs.
- Developed standard operating procedures and quality processes for equipment calibration and service operations.
- Coordinated sourcing and logistics for parts and equipment supporting nationwide repair activities.
Instrument Calibration Technician III
3 Years 8 Months- Supported research and development laboratories by maintaining instrumentation, calibration standards, and testing procedures.
- Maintained and repaired laboratory and medical equipment while ensuring compliance with operational requirements.
- Developed SOPs and improved workflows to enhance efficiency and reliability.
- Managed inventory and sourced calibration equipment and tools.
- Eli Lilly and Company
Biomedical Equipment Technician II
3 Years 4 Months- Maintained, installed, and repaired laboratory and medical equipment.
- Coordinated third-party vendors and OEM service providers to minimize equipment downtime.
- Built strong partnerships with clinicians and hospital staff to improve customer support and service delivery.
- Trained technicians and mentored students enrolled in the Healthcare Technology Management program.
- Led cross-training initiatives focused on medical laboratory equipment.
Biomedical Equipment Technician
1 Year 8 Months- Maintained and repaired medical equipment while documenting work performed and parts usage.
- Collaborated with clinical staff to improve equipment utilization and user education.
Biomedical Equipment Technician
2 Months- Performed preventive maintenance and repairs on medical equipment at Indiana Heart Hospital.
- Maintained accurate service documentation.
- Community Health Network
Co-Op Analytical Instrument Technician
1 Year- Supported maintenance and calibration activities for analytical laboratory equipment.
Education
Associate Degree - Electrical, Electronic and Communications Engineering Technology
Skills
- Project Coordination & Execution
- Cross-Functional Team Leadership
- Customer Relationship Management
- Risk Identification & Mitigation
- Process Improvement & SOP Development
- Change Management
- Performance Metrics & KPI Reporting
- Stakeholder Communication
- Technical & Clinical Support
- Salesforce & Dashboard Development
- Workflow Optimization
- Root Cause Analysis
Certification
- Scican Statim Autoclave Training
- GE Logiq E9 Ultrasound Training
- IU22/IE33 Ultrasound Training
- Tuttnauer Manual, Automatic, and Pre/Post Vacuum Sterilizer Training
Timeline
Virtual Tech Manager
EMSAR
08.2017 - CurrentRead More
Tech Manager
Edge Biomed
08.2017 - 05.2022Read More
Instrument Calibration Technician III
CBRE
07.2013 - 03.2017Read More
Biomedical Equipment Technician II
Indiana University Health
03.2010 - 07.2013Read More
Biomedical Equipment Technician
Indiana University Health
07.2008 - 03.2010Read More
Biomedical Equipment Technician
VEI
05.2008 - 07.2008Read More
Co-Op Analytical Instrument Technician
Eli Lilly and Company
05.2005 - 05.2006Read More
Vincennes University
Associate Degree from Electrical, Electronic and Communications Engineering Technology
Read More
Technical Tools
- Salesforce CRM
- KPI Reporting & Dashboards
- Microsoft Office Suite
- Workflow & SOP Development
- Medical Equipment Troubleshooting
- Customer Support Systems
Additional Qualifications
More than 15 years of healthcare and medical technology experience. Extensive experience working with customers, clinicians, technicians, and cross-functional teams. Strong written, verbal, and presentation skills. Proven ability to influence teams, manage competing priorities, and drive projects to successful completion.