Wendy S. Ash
Bucyrus,OH
Summary
Customer-oriented professional with extensive experience in delivering high-quality service and support in various roles. Known for strong communication and problem-solving skills, with a commitment to creating positive customer experiences. Skilled in managing client inquiries, resolving issues efficiently, and building rapport with diverse populations. Proficient in MS Office applications, with a focus on accuracy and maintaining organized, up-to-date records.
Overview
27
27
years of professional experience
Work History
CPST
Community Counseling Center
Bucyrus, Ohio
09.2024 - 10.2024
- Conducted client assessments, addressing customer inquiries with compassion and professionalism
- Developed individualized support plans, providing clear communication on available services and resources
- Documented interactions and maintained accurate and organized records
Children Services Worker
Crawford County Children Services
Bucyrus, Ohio
01.2021 - 07.2024
- Managed client inquiries, facilitating access to services and resources with a client-centered approach
- Built strong relationships with clients, ensuring effective communication and follow-up on service needs
- Maintained strict confidentiality, handling sensitive information with integrity
Sexual Assault Victim Advocate
The Domestic Violence Shelter
Bucyrus, Ohio
09.2020 - 11.2020
- Provided support and advocacy for sexual assault victims, assisting with crisis intervention and safety planning
- Coordinated resources and referrals, offering compassionate, client-focused assistance in times of need
- Maintained confidentiality and accurate documentation to uphold standards of care and safety for clients
Job Coordinator
Waycraft Industries
Bucyrus, Ohio
05.2020 - 09.2020
- Coordinated customer requests, responding to inquiries and resolving issues to improve customer satisfaction
- Ensured accuracy in project records and provided timely communication with clients to set clear expectations
- Demonstrated proactive problem-solving to address customer concerns
Sales Associate
Kroger
Bucyrus, Ohio
12.2019 - 05.2020
- Delivered attentive customer service, assisting customers with product selection and checkout support
- Maintained a welcoming environment, keeping work areas organized and assisting in-store operations as needed
- Enhanced the shopping experience through a positive, customer-focused approach
Sales Associate
Gordmans
Bucyrus, Ohio
08.2019 - 12.2019
- Supported customers with purchases, refunds, and exchanges, ensuring a smooth transaction process
- Improved customer satisfaction by addressing questions and providing guidance on store offerings
- Contributed to a team-oriented work environment, supporting colleagues in meeting store goals
Correctional Program Specialist
Ohio Department Of Rehabilitation And Correction
Marion, Ohio
06.1997 - 07.2019
- Developed and implemented correctional programs to reduce recidivism.
- Assessed inmates' needs and developed individualized rehabilitation plans.
- Conducted intake interviews with newly admitted inmates to evaluate their suitability for various programs.
- Provided guidance, counseling, and mentorship to inmates in need of assistance.
- Monitored progress of inmates enrolled in correctional programs and reported findings to management.
- Coordinated with other departments to ensure successful implementation of rehabilitation services.
- Organized workshops, seminars, and group meetings on topics related to criminal behavior modification techniques.
- Advised inmates on educational opportunities and job training available within the facility.
- Facilitated positive interaction between staff members and inmates during recreational activities.
- Collaborated with outside agencies to provide additional resources for inmates in need.
- Established and maintained professional and productive relationships with other corrections officers, warden, inmates and administrative staff.
Education
Bachelor of Science (B.S.) - Criminal Justice
Ashland University
Ashland, OH05.1995
Bachelor of Science (B.S.) - Social Work
University of Phoenix
Phoenix, AZSkills
- Customer Service Excellence
- Effective Communication
- Problem-Solving & Conflict Resolution
- Time Management & Organization
- Data Management & Documentation
- Confidentiality & Professionalism
- Communication
- Remote Office Availability
- Cultural Awareness
- Self-Directed
- Quality Assurance
- Data Management
- Basic Math
- Multitasking
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Customer Relations
- Networking
- Task Prioritization
- Microsoft Word
- Customer Service
- Analytical Thinking
References
Available upon request
Timeline
CPST
Community Counseling Center
09.2024 - 10.2024
Children Services Worker
Crawford County Children Services
01.2021 - 07.2024
Sexual Assault Victim Advocate
The Domestic Violence Shelter
09.2020 - 11.2020
Job Coordinator
Waycraft Industries
05.2020 - 09.2020
Sales Associate
Kroger
12.2019 - 05.2020
Sales Associate
Gordmans
08.2019 - 12.2019
Correctional Program Specialist
Ohio Department Of Rehabilitation And Correction
06.1997 - 07.2019
Bachelor of Science (B.S.) - Criminal Justice
Ashland University
Bachelor of Science (B.S.) - Social Work
University of Phoenix
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