Summary
Overview
Work History
Education
Skills
Professionalcapabilities
Timeline
Generic

Wendy Bailey, MAL

Metro Atlanta,GA

Summary

As a dedicated and results-driven Claims Analyst for Supply Chain, my goal is to effectively manage and resolve claims to ensure seamless operations and maintain strong relationships with suppliers and customers. I aim to leverage my keen understanding of supply chain processes and analytical abilities to identify the root causes of claims and implement proactive solutions that minimize future issues. By collaborating with cross-functional teams, I seek to optimize claims management workflows, reduce turnaround times, and streamline communication channels. My commitment to accuracy, attention to detail, and commitment to customer satisfaction will play a pivotal role in contributing to the company's success and maintaining a robust and efficient supply chain network.

Overview

10
10
years of professional experience

Work History

Senior Claims A/R Analyst

Novelis
2014.03 - 2023.04
  • Provides monthly and quarterly reports to gauge performance, compliance, and invoicing
  • Performs a variety of calculations, analyses, and audits of both financial and operational
  • Ensures the accuracy of complex databases, reports, and related details through audits and queries
  • Reviews operational claims, failures, and damages to determine root cause and responsible parties
  • Monitors claims daily to ensure timely credit memos are made to the correct parties
  • Develops reports for internal and external customers for the sole purpose of tracking volume
  • Ensures processes and operations comply with all applicable law rules and regulations
  • Ensures timely communication is provided to customers, carriers, and all related parties
  • Work closely with IT to create and test scripts to simplify the billing and auditing process.

Help Desk Analyst / Contractor

Coca-Cola Refreshments
2013.09 - 2013.11
  • Assisted in testing and monitoring new computer programs
  • Advised Field Reps on proper usage of newly created programs
  • Created SOP documents for company-wide usage
  • Evaluated how Field Reps would use programs and advised accordingly
  • Answered phone calls and customer inquiries
  • Diagnosed Technical issues, ran tests and troubleshoot equipment, and updated software as needed.

A/R Analyst / Contractor

Coca-Cola Refreshments
2013.05 - 2013.08
  • Maintained Supply Chain collections portfolio for start-up West Coast customers
  • Analyzed credit/financial data statements to determine the risks involved
  • Created reports in Excel using Pivot Tables to send to customers for account balance review
  • Evaluated customer records and recommended payment plans based on vendor earnings
  • Reviewed and analyzed customers'/bottlers' open receivables for control of outstanding receivables within the line of credit and terms of payment
  • Analyzed customers' and/or bottlers' issues (e.g., invoice deductions, late payments, incomplete electronic data) to identify / trends/root causes and make recommendations to resolve exceptions
  • Identified and resolved order/invoice discrepancies by reviewing manual or electronic reports.

Education

Master of Arts in Organizational Leadership -

Shorter University
Atlanta, GA
01.2014

Bachelor of Science in Business Management -

Shorter University
Atlanta, GA
01.2012

Skills

  • SAP
  • Oracle
  • PeopleSoft
  • SQL Reporting
  • Excel (Microsoft 365)
  • Power BI
  • Audit Support
  • Invoice Processing
  • Cash application
  • Credit analysis
  • Expense Tracking
  • Internal Controls

Professionalcapabilities

  • Applies fundamental professional accounting principles and practices as they relate to the claims process.
  • Utilizes all systems and databases for reporting, processing, and coding claims for correct payment.
  • Ensures the accuracy of complex databases through audits, reviews, and analysis.
  • Reviews operational claims for failures or damages, performs root cause analysis and other reviews to determine responsibility and provides corrective action.

Timeline

Senior Claims A/R Analyst

Novelis
2014.03 - 2023.04

Help Desk Analyst / Contractor

Coca-Cola Refreshments
2013.09 - 2013.11

A/R Analyst / Contractor

Coca-Cola Refreshments
2013.05 - 2013.08

Master of Arts in Organizational Leadership -

Shorter University

Bachelor of Science in Business Management -

Shorter University
Wendy Bailey, MAL