Open To Work
Wendy Balfore
Florida Institute of Technology
The Villiages ,FL
30
Years of experience
Dynamic professional with extensive experience in customer service and staff development, notably at Manatee Cove Golf Course. Proven track record in exceeding sales goals and enhancing customer engagement through effective merchandising strategies. Skilled in inventory management and coaching teams to deliver exceptional service in fast-paced environments.
Work History
University Catering and Events
3 Years 5 Months- Managed event logistics with ownership in a fast-paced environment, ensuring execution of all details.
- Communicated clearly with team members, providing support and guidance to strengthen collaboration.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Pro-Shop Assistant Manager
2 Years 1 Month- Exceeded sales goals by inspiring staff and promoting target products.
- Strengthened merchandising strategies to drive customer engagement and boost sales.
- Created monthly inventory reports and completed end-of-month financial assessments.
- Trained temporary employees on course rules to enhance compliance and improve customer experience.
- Developed and implemented merchandising strategies to engage customers and increase sales.
- Responsible for greeting customers and checking them in for golf, ensuring a welcoming environment.
Assistant Manager Ll
1 Year 4 Months- Facilitated day-to-day operations of contract carriers, fostering strong relationships.
- Developed and trained dispatchers and warehouse personnel to enhance customer satisfaction.
- Oversaw dispatching and effectively resolved operational issues.
- Collaborated with cross-functional teams to implement process improvements and optimize resource allocation.
- Developed training programs for new team members, fostering skill development and competency.
Manager
9 Years 11 Months- Enhanced customer satisfaction to drive repeat business in dining environment.
- Coached and scheduled servers to improve service quality and performance.
- Managed inventory purchasing within budget guidelines to sustain quality service.
- Developed training programs to enhance team performance and customer service standards.
- Streamlined operational processes, improving efficiency and reducing costs across departments.
- Managed and motivated employees to be productive and engaged in work.
Education
Associate of Science - Business Administration And Nursing
Skills
Customer service
Relationship building
Coaching and mentoring
Effective leader
Staff training/development
POS systems
Inventory management
Scheduling
Business development
ServSafe Manager
Work Preference
Job Search Status:
Open to work
Minimum Desired Compensation
$16/hr
Timeline
University Catering and Events
Florida Institute of Technology
11.2022 - 04.2026Read More
Pro-Shop Assistant Manager
Manatee Cove Golf Course
05.2019 - 06.2021Read More
Assistant Manager Ll
XPO Logistics
10.2017 - 02.2019Read More
Manager
Friendlys Corp
11.2007 - 10.2017Read More
Suny Rockland
Associate of Science from Business Administration And Nursing
Read More