Wendy Bassi De Souza
Orlando,FL
Summary
Dynamic and professional individual with a proven track record in customer service and administrative skills. Demonstrated excellence in enhancing guest relations and streamlining office operations at Chesterfield Hotel and Koran Law Firm, PLLC. Experienced in conflict management and software utilization, resulting in significant improvements in client satisfaction. Expertise ensures an efficient workplace environment and fosters effective team collaboration.
Overview
2
2
years of professional experience
Work History
Hostess
The Pointe At Delta Hotel
10.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Front Desk Receptionist
Chesterfield Hotel
04.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Law Office Assistant
Koran Law Firm, PLLC
11.2022 - 04.2023
- Facilitated communication between clients and legal team, fostering strong relationships and trust.
- Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts.
- Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
- Provided exceptional customer service to clients during in-person visits or phone consultations, promoting a positive image of the firm.
Education
Bachelor’s In Law - Law
FAE Center University
Curitiba, Paraná Brazil03.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- File Organization
- Hospitality services
- Guest Relations
Skilled in Software
- Conflict Management
- Phone Etiquette
- Patience and Empathy
- Effective Multitasking
- Detail Oriented
- Complaint Handling
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
The Pointe At Delta Hotel
10.2024 - Current
Front Desk Receptionist
Chesterfield Hotel
04.2023 - 07.2024
Law Office Assistant
Koran Law Firm, PLLC
11.2022 - 04.2023
Bachelor’s In Law - Law
FAE Center University
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