Wendy Boyer
Pataskala,OH
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee offering excellent communication and good judgment.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Adecco Staffing
Columbus, OH
09.2021 - 12.2021
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Scheduler/Recruiter
Wise Medical Staffing
Westerville, OH
06.2020 - 09.2021
- Answers phone calls and answers questions from potential customers.
- Enters daily data in computer systems and documented office activities.
- Sets appointments with salespeople and potential customers.
- Operates multi-line telephone system to independently handle over 100 calls each day.
- Schedules over 65 home health aides to various clients
- Assists office team by making phone calls, copies and appointments.
- Handles complaints and questions, and re-directs calls to other team members.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
Billing Specialist
Primary Solutions
Westerville, OH
10.2018 - 03.2020
- Applied more than 100 payments per week.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
Dispatcher/Scheduler Coordinator
McAtee LLC
3041 E. 14th Avenue, OH
09.2016 - 10.2017
- Answered and quickly redirected up to 100 calls daily
- Managed office supplies, vendors, and upkeep of office
- Answered and managed incoming and outgoing calls.
- Drafted weekly time sheets for 10 employees.
- Organized all new hire paperwork.
- Scheduled employees daily to different job locations.
Billing Specialist
The Billing Connection
1616 Lancaster Ave, OH
01.2015 - 09.2016
- Precisely completed appropriate paperwork, documentation and system entry.
- Worked in Gatekeeper and Advisor systems.
- Verified patients' eligibility and status with medicaid agencies.
- Performed targeted collections on past
Private Investigator/Repossession Asst Mgr.
Confidential Services Inc
Columbus, Ohio, United States
04.2008 - 10.2014
- Managed wide variety of customer service and administrative tasks
- Answered average of 100 calls per day by addressing customer inquiries and solving problems.
- Politely assisted customers in person and via telephone.
- Served as the main liaison between customers, management and sales team.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
Education
High School Diploma -
Eastmoor Senior High
Columbus, OH06.1983
Skills
- Customer-focused
- Exceptional telephone etiquette
- Effective workflow management
- Microsoft Outlook, Word and Excel
- Effective problem solver
- Excellent time management skills
- Adherence to high customer service standards
Timeline
Customer Service Representative
Adecco Staffing
09.2021 - 12.2021
Scheduler/Recruiter
Wise Medical Staffing
06.2020 - 09.2021
Billing Specialist
Primary Solutions
10.2018 - 03.2020
Dispatcher/Scheduler Coordinator
McAtee LLC
09.2016 - 10.2017
Billing Specialist
The Billing Connection
01.2015 - 09.2016
Private Investigator/Repossession Asst Mgr.
Confidential Services Inc
04.2008 - 10.2014
High School Diploma -
Eastmoor Senior High