WENDY CALERO
Miami,FL
Summary
Detail-oriented and highly motivated property manager with extensive hands-on experience in delivering exceptional property management services. Expertise in collaborating with Homeowners Associations (HOAs) and Condominium Owners Associations (COAs) to ensure compliance oversight, resolve violations, and streamline move-in workflows. Proficient in coordinating effectively with homeowners, tenants, vendors, on-site technicians, and legal representatives to address issues promptly while maintaining operational compliance. Recognized for strong follow-through, analytical decision-making skills, and the ability to manage high-volume communications in fast-paced environments. Thrives in dynamic settings with a service-oriented approach that enhances client satisfaction and supports overall property performance.
Overview
10
10
years of professional experience
Work History
Asset Management Specialist
Precedent Management LLC
11.2021 - Current
- Demonstrate excellent customer service while serving as the point of contact between property owners and vendors, residents, board members, legal representatives, and internal team regarding compliance, violations, and property status
- Track work orders and manage property data using platforms such as Salesforce and Yardi
- Process payment documentation and invoices, and track homeowners' accounts to ensure all association fees, late fees, fines, and special assessments are addressed in a timely manner
- Coordinate with vendors, contractors, and on-site technicians regarding property maintenance services, and supervise completion of tasks according to the established deadline
- Cultivate a strong, trust-based relationships with owners by staying in constant communication through email, phone calls, and meetings providing regular updates on work orders, and addressing the requests promptly
Passenger Service Agent
Swissport USA
01.2019 - 06.2021
- Managed sensitive information and documentation including IDs, passports, visas, and special service requests while maintaining accuracy, confidentiality, and compliance standards
- Coordinated across multiple teams to ensure smooth operations and timely solutions, showing the ability to multitask, collaborate, and follow through on work tasks and issues
- Monitored vendors maintenance services to ensure all work was completed on schedule and aliment
- Maintained accuracy and attention to detail in a high-volume customer support environment while balancing multiple customer needs
- Received formal recognition for outstanding customer service performance
Student Life Assistant
Doral Academy Elementary School
11.2017 - 12.2018
- Maintained records and progress notes, tracking behavioral, academic, and social development
- Addressed behavioral challenges and collaborated with families to ensure consistency between school and home environments
- Promoted a safe, structured, and nurturing space that supported children's independence and resiliency
- Implemented group behavior management strategies and positive reinforcement to promote cooperation and social growth
Education
Bachelor of Arts - Psychology
Florida International University
05.2024
Skills
- Fluent in English and Spanish
- Reliable follow-through on tasks
- Proficiency in Microsoft Apps
- Skilled in navigating Salesforce and Yardi software
- Customer experience enhancement
- Google Workplace
- Sensitive data integrity and protection
- Strong task prioritization skills
- Process-oriented approach
- Effective in autonomous roles
- Relationship building
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Asset Management Specialist
Precedent Management LLC
11.2021 - Current
Passenger Service Agent
Swissport USA
01.2019 - 06.2021
Student Life Assistant
Doral Academy Elementary School
11.2017 - 12.2018
Bachelor of Arts - Psychology
Florida International University
Customer Service Award Winner (June 2019)
Selected by the Miami-Dade Aviation Department for delivering exceptional customer service and maintaining high standards of customer care