WENDY CALERO
Miami,FL
Summary
Detail-oriented and highly motivated operation manager with extensive hands-on experience in delivering exceptional services. Expertise in collaborating, building client relationships, and resolving non-compliance. Proficient in coordinating effectively with stakeholders, third parties, and internal team while maintaining operational compliance. Recognized for strong follow-through, analytical decision-making skills, and the ability to manage high-volume communications in fast-paced environments. Thrives in dynamic settings with a service-oriented approach that enhances client satisfaction and supports overall operations.
Overview
8
8
years of professional experience
Work History
Remote Asset Management Specialist
Precedent Management LLC
Miami, FL
11.2021 - Current
- Served as primary contact for clients, resolving escalations and urgent matters efficiently.
- Tracked work orders and managed sensitive data using Salesforce and Yardi platforms.
- Processed payment documentation and maintained up-to-date reports.
- Handled compliance issues and addressed client inquiries promptly.
- Cultivated strong relationships with clients through regular communication via email, phone calls, and meetings.
- Delivered timely updates on work orders while addressing client requests effectively.
Passenger Service Agent
Swissport USA
01.2019 - 06.2021
- Confirmed passenger's booking, verified information, and arrange special services if necessary
- Managed sensitive information and documentation including IDs, passports, visas, and special service requests while maintaining accuracy, confidentiality, and compliance standards
- Coordinated across multiple teams to ensure smooth operations and timely solutions
- Maintained accuracy and attention to detail in a high-volume customer support environment while balancing multiple customer needs
- Received formal recognition for outstanding customer service performance
Student Life Assistant
Doral Academy Elementary School
11.2017 - 12.2018
- Maintained records and progress notes tracking behavioral, academic, and social development to support targeted interventions
- Collaborated with families to address behavioral challenges, ensuring consistency between school and home environments
- Implemented group behavior management strategies and positive reinforcement to promote cooperation and social growth
- Implemented group behavior management strategies and positive reinforcement to enhance cooperation and promote social growth
Education
Bachelor of Arts - Psychology
Florida International University
05.2024
Skills
- Fluent in English and Spanish
- Reliable follow-through on tasks
- Proficiency in Microsoft Apps
- Skilled in navigating Software
- Customer experience enhancement
- Google Workspace
- Data integrity protection
- Strong task prioritization skills
- Process-oriented approach
- Relationship building
- Attention to detail
- Data tracking
- Problem solving
Languages
- Spanish
- English
Customer Service Award Winner (June 2019)
Selected by the Miami-Dade Aviation Department for delivering exceptional customer service and maintaining high standards of customer care
Timeline
Remote Asset Management Specialist
Precedent Management LLC
11.2021 - Current
Passenger Service Agent
Swissport USA
01.2019 - 06.2021
Student Life Assistant
Doral Academy Elementary School
11.2017 - 12.2018
Bachelor of Arts - Psychology
Florida International University