WENDY Calsada
Murphys,CA
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented, and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Overview
22
22
years of professional experience
Work History
Sales Assistant
Sierra Hills Health Foods
Murphys, CA
02.2018 - 11.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behavior.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained records related to sales, returns and inventory availability.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed orders and organized product deliveries to meet customer timetables.
- Referred customers to various services by evaluating needs and providing recommendations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked independently with minimal supervision.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Opened new merchandise and stocked sales floor racks and shelves.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Shopkeeper
NEXT II Upscale Resale
Murphys, CA
01.2013 - 05.2015
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Issued receipts and processed refunds, credits or exchanges.
- Greeted customers and helped with product questions, selections and purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Folded and arranged merchandise in attractive displays to drive sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
- Logged reports, expenses, receipts and sales documents into digital database.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
Murphys Nursery
Michael Schwartz
Murphys, CA
01.2008 - 07.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Maintained clean sales floor and straightened and faced merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Issued receipts and processed refunds, credits or exchanges.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported efficient and timely replenishment of sales floor merchandise.
Bank Teller
El Dorado Savings Bank
Murphys, CA
01.2004 - 10.2006
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins.
- Audited fellow teller currency to contribute to dual-control procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Stocked supplies for customers and personal teller station.
Key Holder/Salesperson
Rite Aid
Angels Camp, Ca, CA
01.1995 - 08.1998
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Trained newly hired sales team in upselling techniques.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Maintenance Worker
Columbia Historical State Park
Columbia, CA
01.1989 - 01.1995
- Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs.
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Installed and maintained landscapes at homes, offices and parks.
- Set up and tore down rental areas for events, opened buildings and grounds and monitored events during guest use.
- Cultivated and beautified park grounds and facilities through pruning, weeding and fertilizing across [Number] acres.
- Spearheaded dedicated focus on facility cleanliness via grounds inspections.
- Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
- Installed and operated irrigation systems, performed winterization in fall and reached [Number] percent on-time sprinkling startup each spring.
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Repaired ground structures regularly, sticking to schedules and meeting facility needs.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Cleared public and private areas of debris before and after events.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Communicated with landowners about ground conditions, budgets and repair requirements.
- Maintained diverse landscape, monitoring plant health, aesthetics and irrigation systems.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
Visitor Services Representative
Calaveras Big Trees State Park
Arnold, CA
04.1986 - 08.1989
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Entered orders into [Type] computer database system.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Devised workaround solutions for [Type]-related issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Effective liaison between customers and internal departments.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Provided ongoing guest service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
College Prep
Bret Harte Union High School
Altaville, CAHigh School Diploma -
Calaveras High School
San Andreas, CA06.1964
Associate of Arts - Piano 11 Years of Study
Classical Piano
Private Instructor William Pasani1964
Skills
- Store opening and closing
- Point of sale operation
- Stocking and replenishing
- Cash register operation
- Cash Handling
- Product and service sales
- Till counting
- Sales expertise
- First Aid/CPR
- Self-Motivated
- Data Entry
- Multitasking Abilities
- Teamwork and Collaboration
Timeline
Sales Assistant
Sierra Hills Health Foods
02.2018 - 11.2019
Shopkeeper
NEXT II Upscale Resale
01.2013 - 05.2015
Murphys Nursery
Michael Schwartz
01.2008 - 07.2010
Bank Teller
El Dorado Savings Bank
01.2004 - 10.2006
Key Holder/Salesperson
Rite Aid
01.1995 - 08.1998
Maintenance Worker
Columbia Historical State Park
01.1989 - 01.1995
Visitor Services Representative
Calaveras Big Trees State Park
04.1986 - 08.1989
College Prep
Bret Harte Union High School
High School Diploma -
Calaveras High School
Associate of Arts - Piano 11 Years of Study
Classical Piano