Wendy Cardiff
Phoenix,AZ
Summary
Seasoned Program Mentor at Western Governors University, adept in academic advisement and employing motivation techniques, I have successfully graduated 275 students. My expertise in educational support and student counseling is complemented by proficiency in Salesforce and Microsoft Office, showcasing a blend of hard and soft skills. Achieved over 90% student retention, underscoring my commitment to student success and program effectiveness.
Overview
24
24
years of professional experience
Work History
Program Mentor
Western Governors University
Salt Lake City, UT
09.2012 - Current
- Provided excellent customer service to teacher candidates with making weekly calls
- Advised students on course selection and academic pathways.
- Coordinated social, cultural, and recreational on- and off-campus enrichment activities.
- Assisted students in their journey which includes pre-clinicals, student teaching and graduation. Currently I have graduated 275 students.
- Performed daily administration duties which included Salesforce, Cadence, Microsoft Office (Word, Outlook, Excel, and One Note)
- Collaborated with other mentors and professionals to share best practices and enhance the mentoring program's effectiveness.
- Provided individualized guidance and advice to participants on educational, career, and personal issues.
- Engaged consistently with mentees through designated contact points using various methods.
Academic Counselor
Western International University
02.2009 - 08.2012
- Developed and implemented counseling strategies to assist students in academic, personal, social and career development.
- Created individualized learning plans for struggling students based on their needs and abilities.
- Advised students on course selection and academic pathways.
- Participated in regular staff meetings to review best practices in academic counseling.
- Maintained updated knowledge through continuing education and advanced training.
Enrollment Counselor/Academic Counselor
University of Phoenix
11.2005 - 02.2009
- Attended professional development seminars related to best practices in higher education admissions.
- Provided guidance and support to prospective students throughout the enrollment process.
- Responded promptly to inquiries from potential students via phone calls, emails or text messages.
- Retained over 90% of my Students
- Resolved any issues that arose during the admission process in an efficient manner.
Cocktail Server/Bartender
Sanctuary Resort on Camelback Mountain
09.2000 - 11.2005
- Provided excellent service to customers by delivering their favorite drinks
- Excellent knowledge of drinks and food menus
- Skilled in serving drinks and food in a professional manner
- Excellent etiquettes and mannerism with immense fluency and politeness in conversation
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took orders efficiently while offering recommendations to enhance guest experience.
Education
Master of Science - Psychology
University of Phoenix
Phoenix, AZ09-2007
Bachelor of Science - Business
Franklin University
Columbus, OH08-1994
Skills
- Motivation techniques
- Academic advisement
- Subject matter expertise
- Goal planning and setting
- Academic advisory
- Support services
- Educational support
- Team building exercises
- Student counseling
- Positive reinforcement
References
References available upon request.
Timeline
Program Mentor
Western Governors University
09.2012 - Current
Academic Counselor
Western International University
02.2009 - 08.2012
Enrollment Counselor/Academic Counselor
University of Phoenix
11.2005 - 02.2009
Cocktail Server/Bartender
Sanctuary Resort on Camelback Mountain
09.2000 - 11.2005
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Business
Franklin University
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