Wendy Chacon
Romeoville
Work Preference
Summary
I am a dynamic and motivated business professional. I am customer oriented, and have consistently been able to build rapport and maintain client relationships. I enjoy working with people, and look forward to positively impacting the people I interact with.
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Manager
Id Hair North America
Chicago
09.2022 - Current
- Drove new business growth through prospecting and cold calling, resulting in a pipeline increase of 25 % year-over-year
- Developed and maintained strong relationships with clients, resulting in a client retention rate of 98%
- Identified upsell and cross-sell opportunities within existing accounts, leading to an increase in revenue by 30% annually
- Served as the main point of contact for all client inquiries and issue resolution
- Provided ongoing training sessions for clients on how to effectively utilize our products or services
- Increased customer loyalty by proactively addressing any issues or concerns raised by clients in a timely manner
Account Mgr.
Premier Beauty Supply
Naperville
02.2021 - 09.2022
- Support existing accounts
- Prospect and establish new accounts
- Leverage blitz/promotions to reach monthly and quarterly goals
- Route Scheduling
- Educational Planning
- Social Media Marketing
Salon Owner
Charly n Sonny's Hair Place
Joliet
02.2019 - 03.2020
- Provided chemical and non-chemical services to seniors such as, but not limited to: haircuts, roller sets, hair color, perms, men's haircuts, etc..
- Maintained all areas clean, sanitized, and disinfected as required by state.
- Performed make up sessions.
- Maintained both backbar and retail inventory.
Outreach Coordinator
Pathway to Living
01.2018 - 06.2018
- Build relationships with healthcare professionals in the territory.
- Facilitate events, luncheons, and presentations to target both the community and professionals.
- Generate leads for senior living
- Daily entries into Enquire CRM
- Meet with families to identify their needs, and address the options of senior living.
- Conduct tours, and make sure all paperwork is filled out for a new resident.
- Attend networking events.
Hair Stylist
Senior Living Communities
09.2017 - 12.2017
- I greatly enjoyed being able to work with seniors, and contribute to making them feel better by providing a variety of different beauty services.
Salon Centric Sales Consultant
Salon Centric A Division of L'Oreal
04.2013 - 02.2015
- Develop new accounts by cold calling
- Support salons by leveraging all sales/educational material
- Create customized business/educational plans to grow salons
- Promotional planning
- Utilize Sales Force & other tools to discover growth opportunities
- Co-Travel with all brands represented
- Represent brands in a professional matter at shows/programs
- Experience in using Mosaic/SF
- B2B sales
- USA
Salon Development Manger/Territory Manager
L'Oreal USA Products, Inc
Chicago
05.2008 - 04.2013
- Build and develop Key Accounts
- Daily territory management
- Generate new business to achieve sales goals by cold calling
- Facilitate monthly sales meetings/webinars for sales team
- Co-Travel with sales team 3x/week to support repeat business and discover new growth opportunities to achieve 100% market saturation
- Create Incentive programs for salons and sales team
- Create monthly excel reports on salon development
- Provide Brand Preview presentations to large groups
- Work with local salons/cosmetology schools in organizing events
- Create monthly summary reports on store inventories
- Attend trade shows, set-up sales floor, set-up model room, and assist on sales floor
- Traveling for corporate meetings and trainings
- Meet G&O's and execute any new initiatives
- Chicago, IL
partner
Spectrum
Glendale Heights
03.2007 - 05.2008
- Sell products from various manufacturers (Sexy Hair, MATRIX, LP, Mizani, Tressa, OPI, etc.)
- Generate new business within a specific territory through cold-calling and referrals
- Grow sales within existing accounts
- Create sell-thru programs for salons
- Meet G&O's
- Accept payments
- Be a resource to all salons for beauty business programs, products, and new trends
- Glendale Heights, IL
Artistic Educator
L'Oreal USA Products, Inc
Chicago
08.2005 - 03.2007
- Provide Educational Classes on New MATRIX products/services
- Assist trainings of new products and services
- Attend trade shows and assist in model room or sales floor
- Chicago, IL
Hair Stylist Assistant/Hair Stylist
Cutaway Hair Care
Romeoville
01.2004 - 08.2005
- Provide excellent customer service
- Check guests in and out
- Perform hair services
- Educate guest on appropriate product for their hair
- Up-sell guest on in-salon services
- Maintain guest files
- Maintain cleanliness of work area
- Romeoville, IL
Education
Cosmetology License -
Hair Professionals Academy of Cosmetology
Columbia College Chicago
Chicago, IL, USAHigh School Diploma -
Romeoville High School
Romeoville, IL, USASkills
- Public Relation
- Salesforce
- Retail Sales
- Sales Experience
- Customer Service
- Cold Calling
- Hair Styling
- Social Work
- Meeting Facilitation
- Outside Sales
- Business Development
- Microsoft Publisher
- Inside Sales
- CRM Software
- Event Planning
- Negotiation
- B2B Sales
- Account Management
- Presentation Skills
- Upselling
- Project Management
- Customer Relationship Management
- Microsoft Office
- Sales Management
- Bilingual fluent in Spanish
Languages
Spanish
Native/ Bilingual
A1
Certification
Cosmetology License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Account Manager
Id Hair North America
09.2022 - Current
Account Mgr.
Premier Beauty Supply
02.2021 - 09.2022
Salon Owner
Charly n Sonny's Hair Place
02.2019 - 03.2020
Outreach Coordinator
Pathway to Living
01.2018 - 06.2018
Hair Stylist
Senior Living Communities
09.2017 - 12.2017
Salon Centric Sales Consultant
Salon Centric A Division of L'Oreal
04.2013 - 02.2015
Salon Development Manger/Territory Manager
L'Oreal USA Products, Inc
05.2008 - 04.2013
partner
Spectrum
03.2007 - 05.2008
Artistic Educator
L'Oreal USA Products, Inc
08.2005 - 03.2007
Hair Stylist Assistant/Hair Stylist
Cutaway Hair Care
01.2004 - 08.2005
Cosmetology License -
Hair Professionals Academy of Cosmetology
Columbia College Chicago
High School Diploma -
Romeoville High School