Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Chavez

San Bernardino,CA

Summary

Hardworking and reliable professional with strong ability in communication and support. Offering detail oriented, excellent customer service and problem solving. Highly organized, proactive and punctual with a team-oriented mentality.

Overview

13
13
years of professional experience

Work History

Esthetician

Joanna's Beauty Salon
08.2020 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Fostered friendly, warm, and exceptional customer experience.

Hep C Concierge

Premier Pharmacy Services
10.2015 - 10.2021
  • Worked closely with Outside Sales Team Member covering territory (MO, MI, KY, OH, KS, IL, IN, AR, and FL)
  • Maintained close contact with clients and provided personalized support to meet unique needs while providing detailed information
  • Managed over 40 calls, emails, and faxes daily,
  • Updated internal records to maintain clients needs and information
  • Worked closely with clients yo create and maintain professional and respectful relationships
  • Trouble shoot costumer issues and complaints to provide excellent customer service
  • Respond to customer request, updates, and correspondence in a timely manner to maintain customer satisfied
  • Worked closely with team members in other departments to ensure prescriptions were processed with no delays
  • Trained new employees
  • Updated and processed claims in QS1

Notes and Labs Rep

Premier Pharmacy Services
08.2015 - 10.2015
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Worked reports, authored documents and organized supporting documentation for authorization to be submitted
  • Received and revised Clinical notes and labs to ensure all needed information was complete for Prior Authorizations or Appeals to be submitted.
  • Kept close contact with Clients via Email, calls or fax to provide excellent customer service

Prior Authorization Support

Premier Pharmacy Services
05.2015 - 07.2015
  • Worked effectively in fast-paced environments.
  • Performed over 30 daily phone calls to insurance plans to check status on Prior Authorizations and Appeal status
  • Updated and Processed claims on QS1
  • Maintained strict patient data producers to comply with HIPAA laws

Service Champion

Taco Bell
09.2011 - 05.2015
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Performed Cashier Duties\
  • Provided every customer with friendly service,answered menu questions and submitted orders
  • Drive Thru Cashier

Education

No Degree - Esthetician

Fantasy Beauty College
Pomona, CA
10.2021

High School Diploma -

Claremont High School
Claremont
06.2011

Skills

  • Sanitization
  • Sanitation maintenance
  • CA licensed esthetician
  • Excellent team player
  • Customer Service
  • Working Collaboratively
  • Conflict Resolution
  • Account Management
  • Management interaction
  • Active Listening
  • Proficient in Microsoft word, Excel and Google Docs

Timeline

Esthetician

Joanna's Beauty Salon
08.2020 - Current

Hep C Concierge

Premier Pharmacy Services
10.2015 - 10.2021

Notes and Labs Rep

Premier Pharmacy Services
08.2015 - 10.2015

Prior Authorization Support

Premier Pharmacy Services
05.2015 - 07.2015

Service Champion

Taco Bell
09.2011 - 05.2015

No Degree - Esthetician

Fantasy Beauty College

High School Diploma -

Claremont High School

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Wendy Chavez