Wendy Cheryl Felton
Cocoa,FL
Summary
Results-driven Program Manager specializing in non-profit initiatives that enhance academic success and college readiness. Developed educational workbooks and courses to improve student outcomes and engage parents. Created community workshops that empower underserved populations, leveraging strong skills in narrative development, editing, and content creation.
Overview
2026
2026
years of professional experience
Work History
Author
Self Employed Author
01.2022 - Current
- Conducted research on second book addressing student academic and developmental issues for elementary-level parents.
- Developed engaging narratives across genres, enhancing appeal to diverse readerships and increasing reader engagement.
- Outlined common parental mistakes that hindered children's career and academic success, providing insights for parents.
- Ensured book content aligned with college access and career development themes.
- Developed engaging narratives across various genres for diverse readerships.
- Conducted extensive research to ensure accuracy and authenticity in storytelling.
- Collaborated with editors and publishers to refine manuscript quality and presentation.
- Designed marketing strategies to promote books through social media and events.
- Engaged with readers through book signings, readings, and online platforms.
- Managed project timelines effectively to meet publishing deadlines consistently.
- Analyzed reader feedback to improve writing style and content relevance.
- Organized writing workshops to share techniques and foster community among aspiring authors.
- Interacted with editors to address feedback and implement changes to content.
- Researched and edited content to ensure accuracy and quality of work.
- Created outlines for books, articles, stories, or scripts based on research findings and personal experience.
- Promoted published works through social media channels such as Twitter and Facebook.
- Managed multiple writing projects simultaneously while meeting deadlines.
- Proofread content before submission to ensure accuracy of facts, grammar, spelling, punctuation.
- Researched relevant topics thoroughly using both primary sources and secondary sources.
- Edited existing manuscripts for clarity and structure according to the client's requirements.
- Participated in networking events with peers within the industry including agents, publishers, publicists.
- Generated ideas for new articles or books based on current trends in the industry.
- Developed relationships with key industry contacts such as booksellers or magazine editors.
- Attended conferences and seminars related to writing topics such as self-publishing or freelance opportunities.
- Worked closely with development to align documentation and development processes.
- Maintained a portfolio of published works available online or in print format.
- Crafted compelling copy that resonated with target audiences, driving interest and participation in promotional events.
- Collaborated with team leadership and other key stakeholders to determine key editing and production decisions.
- Reviewed submissions from authors to assess quality and suitability for publication. from other authors prior to publication in order to provide constructive feedback.
- Developed and wrote manuscripts for publication in magazines, newspapers, journals, and other media outlets.
- Collaborated with design teams to create visual elements that complemented written material.
- Compiled data from surveys and focus groups into reports for clients or employers.
- Provided consultation services regarding issues related to copyright laws and publishing rights.
- Interacted with and subject matter experts to develop quality content.
- Managed web content by configuring links, texts and images following automated workflow.
- Partnered with merchandising team to establish benchmarks and goals to maximize engagement.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Organized and tracked multiple projects to meet tight deadlines.
- Collaborated closely with individuals to ghostwrite articles on various topics.
- Adapted content for social media platforms to engage a broader audience.
- Crafted compelling headlines and captions to attract and retain readers' attention.
- Implemented SEO strategies in writing to enhance online visibility.
- Utilized content management systems for publishing and updating online material.
- Collaborated with editors and other writers to brainstorm ideas and refine content.
- Stayed updated on industry trends to produce relevant and timely content.
- Maintained a consistent voice and tone across all written materials.
- Conducted keyword research to optimize content for search engines.
- Monitored and responded to comments on published materials to foster community.
- Participated in creative meetings to contribute ideas and receive assignments.
- Utilized various writing styles to cater to different audiences and platforms.
- Managed multiple writing projects simultaneously to meet tight deadlines.
- Analyzed content performance metrics to identify areas for improvement.
- Authored original articles, blog posts, and reports on industry-related subjects.
- Developed and maintained an editorial calendar to track content publication.
- Analyzed and integrated feedback from readers to improve future writings.
- Conducted interviews with subject matter experts to enrich content quality.
- Edited and revised content based on feedback to meet publication standards.
- Wrote fiction prose, short stories, personal essays or descriptive analyses.
- Prepared and formatted work for publication and submitted to printers or publishers.
- Planned writing project stages and outlines and organized output to improve workflow.
- Presented ideas and storyboards to clients.
- Wrote sales copy, letters and other advertising and marketing material.
- Varied tone and verbiage in messages based on product and customer persona.
- Developed advertising plans for timely and successful market entry.
- Created product names and wrote taglines for packaging and promotional materials.
- Followed trends in industry and target genre to capitalize on emerging trends.
- Provided timely information and work output to supervisors and team members.
- Revised written output to satisfy needs of clients, directors or publishers.
- Wrote using client's personal verbiage and reading level, creating more appealing messages.
- Collaborated with writing team to develop scripts and advertising concepts.
- Wrote copy for client advertising campaigns.
President
Self Employed Services
9928 Denali Drive , TX
02.2009 - 12.2025
- Promotion and sales of my first book, "The College Access Workbook, Strategically Positioning Yourself for the Future" to every eighth grader in the Montgomery, Alabama Public School district.
- Taught Continuing Education Classes to 9th-grade high school transition teachers.
- Authored and published multiple books across various genres.
- Conducted research to support writing projects and enhance accuracy.
- Connected with authors and industry professionals to explore collaboration opportunities.
- Developed and implemented policies and procedures along with short-term and long-term organizational goals to enhance strategic direction.
- Represented the organization at community events and public forums to promote its mission.
- Oversaw administrative tasks including payroll processing and accounts payable and receivable management to ensure operational efficiency.
- Developed and executed strategic business plan to attain assigned metrics.
- Managed personnel processes encompassing recruitment, hiring, training, performance evaluation, and termination to build a skilled workforce.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Coordinated work across departments to keep teams on track with company goals.
- Negotiated contracts with vendors for services such as IT maintenance or event catering.
- Determined performance goals and offered tactics for achieving milestones.
- Built talent pipeline to support business growth and enduring success.
- Maintained effective communication channels with all stakeholders involved in the organization's activities.
- Established fundraising strategies to increase financial support for programs and services.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Managed and oversaw leadership team to meet established KPIs and achieve objectives and key results.
- Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
- Developed engaging content for online platforms and social media.
- Collaborated with editors to refine manuscripts and improve clarity.
- Managed marketing strategies to promote publications effectively.
- Engaged with readers through events, signings, and online forums.
- Established a personal brand through consistent author presence online.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Created a marketing plan to increase awareness of the organization's activities in the community.
- Reviewed reports submitted by department heads to assess progress towards meeting objectives.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Initiated projects aimed at improving customer service standards across departments.
- Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
- Implemented new technologies to streamline organizational processes.
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
- Analyzed data from surveys to identify areas for improvement in organizational operations.
- Ensured compliance with all applicable laws related to nonprofit organizations.
- Monitored legislative changes that could affect the organization's operations or funding sources.
- Diminished regulatory risks by strict adherence to insurance and safety regulations.
- Developed and executed strategies for entering new markets and increasing market share.
- Enhanced employee engagement and productivity through leadership development programs.
- Ensured compliance with regulatory requirements and ethical standards.
- Oversaw the development and launch of new products and services.
- Fostered a culture of innovation and continuous improvement across the organization.
- Ensured operational excellence across all departments to meet and exceed customer expectations.
- Analyzed competitive landscape to inform strategic decision-making.
- Monitored market trends and adjusted strategies accordingly.
- Implemented cutting-edge technologies to streamline operations and increase efficiency.
- Negotiated contracts with vendors, suppliers and other partners.
- Spearheaded crisis management efforts to protect company reputation and stability.
- Oversaw development and implementation of corporate policies and procedures.
- Led mergers and acquisitions to strengthen market position and enhance product offerings.
- Guided senior management team in setting and achieving organizational goals.
- Promoted a customer-centric approach to drive satisfaction and loyalty.
- Negotiated high-value contracts and partnerships to expand market presence.
- Identified new business opportunities through market research.
- Managed relationships with key stakeholders, including investors, board members, and regulatory agencies.
- Represented the company in industry events, conferences, and public engagements.
- Directed company-wide budgeting, financial planning, and analysis processes.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Hired, trained, and mentored staff members to maximize productivity.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Signed and approved budgets for new funding and program initiatives.
- Executed on-time, under-budget project management to adhere to project road map.
- Implemented strategic offerings to enhance company's suite of products and services.
- Optimized supply chain to reduce materials costs and improve distribution.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Developed long-range plans for business growth, resulting in increase in annual sales.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
- Fostered collaboration and development of new practices by business leaders.
- Worked with SEC to file amendments and achieve compliance targets.
- Led strategic planning and execution to enhance profitability and company growth.
Paraprofessional, SPED
Arlington ISD
Arlington, Texas
11.2021 - 01.2022
- Assisted teacher in daily implementation of Individual Education Plans (IEPs) for students.
- Enhanced student engagement and learning outcomes through active support of classroom activities.
- Provided one-on-one academic assistance during tasks and assessments.
- Organized classroom materials to facilitate effective instruction.
- Developed personalized learning strategies in collaboration with teacher to address individual student needs.
- Managed class of special education students in absence of lead teacher.
- Instructed small groups on alphabet, shapes, and color recognition to enhance foundational skills.
- Reviewed IEP progress and documented attendance and class activities.
- Assisted teachers in implementing individualized education plans for students.
- Supported classroom activities to enhance student engagement and learning.
- Collaborated with special education staff to modify lesson plans.
- Provided one-on-one assistance to students during academic tasks and assessments.
- Monitored student behavior and provided guidance to promote a positive environment.
- Organized and maintained classroom materials and resources for effective instruction.
- Communicated with parents regarding student progress and behavioral concerns.
- Participated in professional development workshops to improve support strategies.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Escorted students to restrooms, cafeteria, playground, and field trips to ensure safety and supervision.
- Communicated affirmatively and promoted positive attitudes with every student.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Advised instructor on student behavior or issues requiring immediate attention.
- Improved behavior with modification and positive reinforcement techniques.
- Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
- Provided disabled students with assistive devices and supportive technology.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Monitored student needs and supported mobility-restricted students.
- Motivated students by providing constructive feedback and encouragement.
- Evaluated student needs to provide helpful resources and support.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Assisted neurodiverse students with classwork and activity preparation.
- Tutored students in course material to improve comprehension.
- Prepared handouts, study materials and other teaching aids.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Reviewed and reported on IEP progress.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Maintained attendance records and documented class activity.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
- Taught note-taking techniques and test strategies.
- Oversaw classroom and teaching materials and requisitioned low-stock items.
- Developed assignments for pupils to apply learning.
- Notified instructors of errors or problems with assignments.
- Assisted faculty members or staff with student conferences.
- Set up and assisted with audiovisual equipment operation.
Parent Involvement Liaison Title I, Plan A
Atlanta Public Schools
Atlanta, Georgia
09.2013 - 01.2015
- Oversee Parental Engagement programs and initiatives to empower families, the community, and other stakeholders.
- Organize holiday food drives for school families and create programs to adopt students for Christmas.
- Organize a boys and girls mentoring program.
- Host GED and reading program for parents at the school.
- Managed the school's Parent Center while hosting a steady following of more than 100 parents per week.
- Provide background checks, training, and the management of volunteers for school-wide programs.
- Coordinated communication between schools, families, and community organizations.
- Facilitated meetings to address student needs and program development.
- Collaborated with educators to enhance support services for students.
- Implemented feedback systems to improve parent involvement initiatives.
- Managed outreach programs to promote educational resources and services.
- Organized events to foster community connections and resources for families.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created reports to monitor progress on projects and initiatives.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Maintained up-to-date records of all interactions with customers or clients.
- Prepared detailed documents outlining project plans, timelines and budgets.
- Compiled data from multiple sources for use in presentations or reports.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Provided advice on best practices, policies and procedures relating to liaising duties.
- Identified opportunities for improvement in processes and procedures related to liaison activities.
- Managed resources effectively by delegating tasks among team members according to their strengths.
- Developed training materials for staff on engagement strategies.
- Cultivated partnerships with local agencies to support student success.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Developed and maintained effective relationships with internal and external stakeholders.
- Supported the implementation of new technologies designed to improve customer experience.
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
- Responded promptly to queries from customers or other stakeholders regarding services provided.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Determined consumer needs to provide products and services appealing to larger market.
- Implemented strategies to take advantage of new opportunities.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Audited company's legal documents to verify compliant policies and procedures.
- Organized client meetings to provide project updates.
- Worked closely with human resources to support employee management and organizational planning.
- Analyzed company's expenditures and developed financial models.
- Monitored operations and reviewed records and metrics to understand company performance.
Program Manager I and II
Clark Atlanta University
09.2006 - 10.2013
- Oversee TRAG division programs and initiatives to engage and empower families, the community, and other stakeholders.
- Mentor and provide academic support to students from underserved backgrounds.
- Empowered parents by providing coaching, advice, and feedback.
- Delegate assignments to drive the completion of large-scale program projects or initiatives spanning multiple disciplines.
- Implement strategies and broad organizational objectives, forging operational objectives and work plans.
- Provide leadership across family and community engagement, community partnership initiatives, and out-of-school programming.
- Key liaison for district diversity councils, providing direct support to campuses and district departments through professional development efforts on diverse family involvement and student mentorship initiatives.
- Counseled and mentored 400 students in TRAG Educational Talent Search (ETS), tracking progress to support academic success.
- Audit in-house student files for the Educational Talent Search Director in preparation for federal audits.
- Grant writing for TRAG Educational Talent Search - responsible for the curriculum portion of the grant.
- Reviewed Education Act of 1965 for compliance
- Led cross-functional teams to align program goals with university initiatives.
- Developed and managed program budgets to ensure financial compliance and resource allocation.
- Coordinated training sessions for staff to enhance program delivery and effectiveness.
- Facilitated stakeholder meetings to gather input and foster collaboration, enhancing project alignment and engagement.
- Monitored program progress and implemented adjustments to stay on track with objectives.
- Created comprehensive reports to communicate program status to university leadership.
- Established partnerships with external organizations to expand program resources and opportunities.
- Researched best practices in higher education to improve program strategies and outcomes.
- Developed project plans, identified risks, set objectives, and monitored progress, ensuring successful project completion.
- Oversaw program compliance with requirements, schedule and budget.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Managed external client and business partner relationships.
- Prioritized tasks and managed teams throughout multiple projects.
- Generated and delivered reports, program review presentations and other program status updates.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Created tactical relationships with teams to propel projects and attain results.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Implemented plans designed for individual's specific needs.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Assisted in developing training materials for new hires involved in the program activities.
- Controlled expenditures and reported monthly actual performance.
- Audited operations and processes to enhance brand and manage compliance.
- Assessed accurate and relevant information for fact-based decision making.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
- Analyzed and interpreted complex data sets and reports.
- Designed surveys for customers seeking feedback on their experience with the program offerings.
- Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
- Negotiated contracts and agreements with vendors and suppliers.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
- Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.
- Monitored performance metrics to ensure timely completion of tasks.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Facilitated change management processes, supporting the organization and stakeholders through program transitions.
- Advocated for the program, securing executive support and resources necessary for program success.
- Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.
- Implemented best practices in order to maximize efficiency of operations.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Accounting Clerk Part-Time
City of Fayetteville, Georgia
01.2002 - 08.2006
- Reconcile bank statements and ad valor's taxes for the city.
- Monitor and reconcile restitution payments for the police department.
- Answer and monitor Water Department questions and complaints, while accepting payments when necessary.
- Processed invoices for city services, ensuring accuracy and timeliness of payments. and payments for city services and projects.
- Maintained accurate financial records using accounting software systems.
- Reconciled bank statements with city financial accounts on a monthly basis to uphold financial integrity.
- Assisted in preparing budget reports for departmental reviews.
- Supported audits by organizing financial documents and records.
- Collaborated with city departments to resolve accounting discrepancies.
- Managed payroll processing for city employees efficiently and accurately.
- Provided training to new staff on accounting procedures and software usage.
- Processed invoices, payments, and statements in a timely manner.
- Processed both outgoing and incoming payments and invoices.
- Resolved customer inquiries regarding bills and payments.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Supported clerical and administrative needs of senior department staff.
- Assisted the Accounts Payable department with daily tasks.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Updated accounting ledger and journals with updated transaction information.
- Prepared bank deposits by compiling data from cashiers.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Performed daily general ledger entries to record financial transactions accurately.
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Reconciled expenses and financial records.
- Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Generated financial reports for management review on a regular basis.
- Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
- Developed procedures to improve accuracy of financial data entry processes.
- Helped company move to paperless system and save substantial printing costs.
- Monitored accounting data meticulously to ensure accuracy and reliability. accurately, leading to a measurable reduction in financial discrepancies.
- Managed accounts accurately through detailed revenue reporting.
- Prepared weekly payroll for team of salaried and hourly employees.
- Tracked prepaid expenses ensuring they are amortized properly over their useful life span.
- Assisted with external audits conducted by accounting firms.
- Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures.
- Ensured accurate recording of payroll related transactions such as employee benefits deductions, vacation payouts.
- Processed sales tax returns in accordance with state regulations.
- Analyzed variances between budgeted expenses and actual expenses.
- Reconciled bank statements to ensure accuracy of financial records.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Checked figures and postings for correct entry and proper codes.
- Streamlined transactions using automation systems to process payments and invoices.
- Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
- Assisted with tax preparation and filing, including sales tax and income tax returns.
- Monitored and recorded company expenses, ensuring adherence to budget guidelines.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Reviewed and implemented improvements to accounting processes and procedures.
- Performed credit checks on new clients and set up payment terms.
- Assisted in the development and maintenance of financial databases and software systems.
- Tracked and reported on departmental expenditures, contributing to cost control efforts.
- Conducted inventory counts and reconciliations to maintain accurate stock levels.
- Supported the finance team with ad-hoc projects and financial analysis as required.
- Coordinated with external auditors to facilitate annual auditing process.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Analyzed financial statements to identify trends and make recommendations for improvement.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Received and recorded cash, checks and transfers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Matched orders with invoices and recorded required information.
- Checked postings and documents for correctness, accuracy and proper coding.
- Prepared and processed payroll.
- Reconciled computer reports with manually maintained ledgers.
- Performed bookkeeping and accounting consulting services.
- Reduced financial discrepancies by verifying accounting statements.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Classified and summarized financial data to compile and enter in financial records
- Handled accounts payable and receivable, including invoicing and payment processing.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
- Monitored loans and accounts payable to confirm payments are current.
- Performed financial calculations for amounts due, interest charges and balances.
- Implemented program to create daily spreadsheets and streamline financial reporting.
Volunteer Parent Liaison
Emma Jewel Charter Academy
Cocoa, Florida
- Facilitated communication between parents and school staff to address concerns.
- Organized workshops to educate parents on school programs and resources.
- Coordinated parent involvement in school events and activities throughout the year.
- Facilitated access for families to community resources and services, enhancing student support.
- Developed informational materials to enhance parent engagement and participation.
- Assisted teachers in understanding parent perspectives and feedback on curriculum.
- Collaborated with school administration to create inclusive family outreach initiatives.
- Managed schedules for parent meetings, ensuring accessibility for all families.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Leveraged mediation techniques to facilitate communication between parents, school administration and teachers.
- Actively listened to parent feedback and responded accordingly.
- Analyzed survey results from parents regarding their satisfaction with school services.
- Monitored family participation of families and updated computer database.
- Attended community events to provide information about the school district and its programs.
- Assisted with development of family-focused events, programs, and workshops.
- Created presentations outlining educational opportunities available for students within the district.
- Created strategies that increased parental participation in school activities, strengthening community ties.
- Investigated and diagnosed barriers to success and coordinated services to help students achieve personal, developmental and scholastic benchmarks.
- Trained and coordinated parent volunteers, delivering information on volunteer opportunities within school and community.
- Monitored student attendance data and reported any discrepancies to appropriate personnel.
- Collaborated with teachers to identify students who need additional assistance or support.
- Maintained effective communication with parents regarding their children's academic progress.
- Assisted parents and guardians in goal setting and educational development for children.
- Conducted home visits for families of at-risk students.
- Coordinated and delivered public presentations to parents, staff and community agencies.
- Maintained open, positive and proactive communication between educators and families.
- Built relationships with parents and community members, contributing to a safe academic environment for students.
- Provided parents information on counseling, childcare, prenatal care, substance abuse treatment and job training.
- Initiated outreach efforts targeting underserved populations within the community.
- Provided current information to parents through direct contact, newspapers and online means.
- Implemented initiatives designed to increase parental engagement in classroom instruction.
- Created monthly newsletters providing updates on upcoming events, deadlines, and educational opportunities.
- Advised students with behavioral, mental or physical impairments to help achieve academic goals.
- Organized after-school activities to engage students in positive social interactions.
- Assisted in creating a safe learning environment through conflict resolution techniques.
- Coordinated volunteer efforts by recruiting and assigning volunteers for various projects.
- Provided informational resources to parents on school policies and procedures.
- Counseled parents with child-rearing problems and interviewed children and family to assess appropriate course of action.
- Provided written support to staff and parents to develop recommendations and relay information.
- Informed parents of school procedures, instructional programs, Title 1 funding, and roles of administrators and staff.
- Advised teachers on best practices for engaging families as partners in education.
- Organized parent-teacher meetings, workshops, and conferences.
- Followed data security regulations to keep client information confidential.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
- Determined availability of services and programs within community for parents with disabled youngsters.
- Utilized task prioritization and data organization skills to effectively manage large caseload.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Established behavioral modification goals and assessed progress toward goals.
- Identified appropriate community resources and provided referrals for services.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Informed victims about legal processes and timelines.
- Counseled parents on proper child-rearing choices.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Supported individuals by facilitating weekly group sessions.
- Arranged adoptions and found foster homes for abandoned or abused children.
- Reviewed and analyzed violent crime reports to identify crime trends.
- Supervised volunteer personnel, delivering in-depth training and mentoring.
Volunteer college and Career Coach
Club Esteem
Melbourne, Florida
- Guided individuals in setting career goals and developing actionable plans to achieve success.
- Provided personalized coaching to enhance job search strategies and strengthen networking skills.
- Facilitated workshops on resume writing and interview techniques, improving participants' readiness for job applications.
- Collaborated with community partners to connect clients with employment opportunities.
- Assessed client skills and interests to tailor effective career development resources.
- Supported clients in crafting personalized career portfolios showcasing strengths.
- Delivered professional development presentations to diverse audiences.
- Maintained updated knowledge of job market trends and employer expectations.
Volunteer
Take Stock in Children
Viera, Florida
- Guided individuals in career exploration and goal setting.
- Developed personalized action plans for job seekers and students.
- Facilitated workshops on resume writing and interview skills.
- Delivered one-on-one mentoring sessions, offering tailored support to enhance mentee development.
- Collaborated with local businesses to identify job opportunities.
- Conducted assessments to evaluate clients' skills and interests.
- Created resource materials for career development programs.
- Engaged with community organizations to promote career services.
- Advised students on the selection of college majors that match their aptitudes and interests.
- Researched labor market trends in order to stay informed about current industry standards.
- Assessed current labor market conditions in order to provide up-to-date advice.
- Provided career guidance to individuals and groups by assessing their skills, interests, and experience.
- Assisted clients with researching potential employers and industry trends.
- Conducted workshops on job search strategies, resume writing, interviewing techniques and networking.
- Counseled clients on how to overcome challenges during their job search process.
- Offered feedback regarding resumes, cover letters, applications or other documents used for job searches.
- Promoted the use of technology tools such as online databases or virtual platforms.
- Mentored professionals to align performance with core values and promote personal and professional development
- Coached clients on effective communication strategies when interacting with employers or colleagues.
- Developed individualized action plans for clients to reach their career objectives.
- Supported individuals in developing portfolios showcasing their accomplishments.
- Identified resources available in the community that could help improve employment outcomes.
- Partnered with counselors and social workers to coordinate comprehensive support services for clients.
- Facilitated career development activities such as mock interviews and role-playing exercises.
- Encouraged personal responsibility among clients through goal setting activities.
- Created presentations about various topics related to career planning for different audiences.
- Maintained accurate records of client progress in a secure database management system.
- Organized events such as informational sessions, seminars, or conferences related to careers.
- Provided information about apprenticeships, internships or volunteer opportunities relevant to client goals.
- Engaged in conversations with individuals to share positive life experiences., sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
- Engaged consistently with mentees through designated contact points using various methods.
- Supervised student performance and academic progress throughout semester.
- Assisted with planning for programs providing personal, educational and social development.
- Coordinated social, cultural, and recreational on- and off-campus enrichment activities.
- Shared school or college experiences and gave advice on campus life, classes and professors and teachers.
- Collaborated with various organizations within community to create social awareness.
- Created and implemented interactive learning materials, improving student engagement and comprehension of course content.
- Managed a diverse group of mentees, adapting mentoring approaches to accommodate different backgrounds and learning styles.
- Implemented feedback mechanisms to continually improve the mentoring program based on mentee and stakeholder input.
- Collaborated with other mentors and professionals to share best practices and enhance the mentoring program's effectiveness.
- Organized community service projects to encourage social responsibility and teamwork among mentees.
- Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
- Utilized technology and social media platforms to maintain engagement and communication with mentees.
- Established and maintained strong, trust-based relationships with all mentees, fostering a supportive and positive environment.
- Provided crisis intervention and support during challenging times, guiding mentees towards appropriate resources.
- Evaluated the long-term impact of the mentoring program on mentees' personal and professional development through surveys and interviews.
- Developed customized plans to address each mentee's strengths, weaknesses, and career aspirations.
- Created and led workshops on various topics including leadership skills, time management, and effective communication.
- Facilitated weekly one-on-one mentoring sessions, providing guidance, support, and feedback to mentees.
- Promoted the importance of networking, introducing mentees to professional contacts and industry events.
- Designed resource materials and tools to assist mentees in achieving their personal and professional goals.
- Coordinated with educational institutions and businesses to arrange internships and job shadowing opportunities for mentees.
- Conducted regular assessments to monitor mentee progress and adjust mentoring strategies.
- Developed and implemented personalized mentoring programs for mentees, focusing on career development and personal growth.
- Conducted effective conflict resolution sessions between mentees, promoting understanding and cooperation.
- Advised mentees on academic and career choices, providing insights into different industry pathways and opportunities.
- Engaged in continuous learning to stay updated on mentoring techniques, educational trends, and industry developments.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Created and offered additional materials to enhance training.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Assisted students with scholarship applications and educational resources.
- Organized workshops on college readiness and personal development.
- Mentored youth in goal setting and career planning sessions.
- Collaborated with local schools to promote program awareness and participation.
- Supported fundraising events to enhance program resources and reach.
- Engaged with community members to build strong support networks for students.
- Developed informational materials highlighting program benefits and success stories.
- Facilitated communication between students, parents, and program staff effectively.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Provided assistance to staff in the daily operations of the organization.
- Provided guidance and support to fellow volunteers during their shifts.
- Attended weekly meetings to discuss progress and future initiatives.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Organized and maintained records of volunteer hours and donations.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Developed appropriate treatment plans focusing on each individual's needs.
- Maintained accurate records and documented client data in company databases.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Made referrals to utilize community resources for resident's needs.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Gathered opinions and support from grassroots supporters to solidify group position.
- Guided clients through transition to independent living within community.
- Administered operating budgets, enforcing internal expense-monitoring controls.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Held care conferences with residents and families to review resident health and condition.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
- Prepared petitions, complaints and subpoenas for abuse cases presented in court.
Education
Bachelor of Science - Accounting
Tuskegee University
Tuskegee, AL08.1985
Skills
- Program management and project administration
- Policy implementation
- Interpersonal communication
- Tactical marketing and brand management
- Budget and resource allocation
- High-impact solutions
- Scholarship resource management
- Stakeholder engagement
- Strategic customer relationships
- Negotiation skills
- Leadership and collaboration
- Staff management and recruitment
- Student support services
- Organizational skills
- Microsoft Office Suite
- Office equipment proficiency
- Badmen operating system expertise
References
Furnished upon request.
Timeline
Author
Self Employed Author
01.2022 - Current
Paraprofessional, SPED
Arlington ISD
11.2021 - 01.2022
Parent Involvement Liaison Title I, Plan A
Atlanta Public Schools
09.2013 - 01.2015
President
Self Employed Services
02.2009 - 12.2025
Program Manager I and II
Clark Atlanta University
09.2006 - 10.2013
Accounting Clerk Part-Time
City of Fayetteville, Georgia
01.2002 - 08.2006
Volunteer Parent Liaison
Emma Jewel Charter Academy
Volunteer college and Career Coach
Club Esteem
Volunteer
Take Stock in Children
Bachelor of Science - Accounting
Tuskegee University