Wendy Childs

Shift Leader

Mohawk Industries Inc

02.2004 - Current

Supported daily operations by coordinating team activities and ensuring efficient workflow.
Assisted in training new team members on standard operating procedures and safety protocols.
Monitored inventory levels to maintain adequate stock for smooth service delivery.
Communicated effectively with team members to resolve customer inquiries and enhance service quality.
Implemented strategies to improve operational efficiency and reduce wait times during peak hours.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Resolved conflicts between employees to maintain positive and productive work environments.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Improved team productivity by implementing efficient scheduling and task delegation methods.
Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Maintained cleanliness and organization of work area to uphold company standards.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.