Wendy Cline
Cave Springs,AR
Summary
Dynamic healthcare leader with a proven track record at Northwest Medical Center, excelling in strategic planning and relationship building. Enhanced patient satisfaction through quality improvement initiatives and developed high-performing teams. Skilled in decision-making and operational efficiency, fostering a culture of mentorship and professional growth.
Overview
2026
2026
years of professional experience
Work History
Director of Medical Surgical
Northwest Medical Center Bentonville
Bentonville, AR
04.2024 - Current
- Coordinate team meetings to ensure alignment on objectives and deliverables. Implemented daily safety huddle routine.
- Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth opportunities
- Collaborated with multidisciplinary teams to develop and execute comprehensive care protocols.
- Cultivate a positive work environment that fosters employee engagement, increased retention rates, and boosts overall team morale.
- Manage 80 staff members across 5 units with varying skill levels.
- Directed operational strategies to enhance patient care and improve service delivery. Worked with team to improve HCAPS scores for the unit. Showed quarter over quarter increases.
- Provide leadership for professional practice council.
Director of Medical Surgical
Northwest Medical Center - Springdale
Springdale, AR
05.2023 - 04.2024
- Collaborated with clinical teams to optimize resource allocation and workflow efficiency.
- Directed operational strategies to enhance patient care and improve service delivery. Worked with team to improve HCAPS scores for the unit.
- Implemented quality improvement initiatives that elevated patient satisfaction scores.
- Oversaw compliance with regulatory standards, ensuring adherence across all departments.
- Facilitated cross-departmental communication to streamline operations and reduce redundancies.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
House Supervisor, Case Manager, Bedside Nurse
Northwest Medical Center - Springdale
Springdale, AR
06.2020 - 05.2023
- Oversaw daily operations, ensuring compliance with safety protocols and quality standards.
- Coordinated staff schedules to optimize patient care and resource allocation. Provided support for facility productivity goals.
- Mentored junior staff, fostering professional development and teamwork. Met with students and provided mentorship while training.
- Managed crisis situations effectively, ensuring optimal patient outcomes during emergencies. Represent global perspective while managing urgent situations.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients. Managed GLOS for patients, quickly identifying next care needs.
- Analyzed operational data to identify trends and inform strategic decision-making initiatives.
- Managed nursing staff schedules to ensure optimal coverage during peak hours and reduced overtime costs.
- Streamlined communication between departments for improved patient flow and satisfaction. Showed decrease in patient falls with the implementation of bedside safety measures.
- Monitored patient acuity levels closely, adjusting staffing assignments as needed for optimal care delivery. Meeting productivity targets daily.
- Mentored new nurses, providing guidance on hospital policies and procedures, fostering professional growth and development.
RN
Genesis Medical Center
Davenport, IA
2011 - 06.2020
- Administered medications and monitored patient responses to ensure optimal recovery outcomes.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated patients and families on treatment plans, enhancing understanding of health management.
- Mentored junior nurses on best practices in clinical procedures and patient interactions.
- Conducted thorough assessments to identify patient needs and adapt care strategies accordingly.
- Worked across
- Streamlined patient intake processes, reducing wait times and improving overall efficiency.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Introduced and implemented gold standard bedside shift report process. Improving patient satisfaction and safety.
Education
Master of Science - Health Care Administration
University of Arkansas-Grantham
Little Rock, AR09-2024
Bachelor of Science - Nursing Science
Grand Canyon University
Phoenix, AZ09-2019
Associate of Science - Nursing Science
Antelope Valley College
Lancaster, CA12-2005
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Issues resolution
Timeline
Director of Medical Surgical
Northwest Medical Center Bentonville
04.2024 - Current
Director of Medical Surgical
Northwest Medical Center - Springdale
05.2023 - 04.2024
House Supervisor, Case Manager, Bedside Nurse
Northwest Medical Center - Springdale
06.2020 - 05.2023
RN
Genesis Medical Center
2011 - 06.2020
Master of Science - Health Care Administration
University of Arkansas-Grantham
Bachelor of Science - Nursing Science
Grand Canyon University
Associate of Science - Nursing Science
Antelope Valley College