Director of Recruitment and Client Services
Connections Training And Staffing
10.2021 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Grew existing client base by building additional relationships within organizations by 18%.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Developed new employees and on-going performance assessment of current employees.
- Established performance and service goals and held associates accountable for individual performance.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
