Wendy Crockett

Successfully utilized a three way matching of invoicing and bills of ladings. Reconciled all vendor statements to make sure all invoicing was up to date and all bills were paid.

• Responsible for managing a high volume of inbound and outbound calls for nurses and patients to process orders, address inquiries, resolve complaints, effectively troubleshoot problems, and provide general information. Serve as a dedicated point of contact for customers interested in purchasing products; apply strong product knowledge to provide education, demonstrate value, and fulfill orders.
• Quickly identify customer needs, clarify information as necessary, conduct in-depth research into issues, and generate tailored solutions.
• Gather and evaluate customer demographic information required for completing orders.
• Diligently manage customer records and update account information within the proprietary enterprise resource planning (ERP) system.
• Utilize strong interpersonal communication skills to recommend additional products and increase revenue.

• Coordinated and facilitated all AP processing and control functions. Held full accountability for processing a high volume of invoices for 30 stores in the state of Texas. Conducted in-depth audits of expense reports and customer guidelines. Coded invoices within GL and matched vendor receipts to invoices, ensuring complete accuracy; identified and rectified any discrepancies within GL. Processed all general manager monthly credit card expenses.
• Entered a high volume of data into the system on a weekly basis, including work orders generated by maintenance technicians, new vendor information, and invoices awaiting payment.
• Opened and dated stamp incoming utilities daily; coded and entered utility invoices into Great Plains system for weekly check run.
• Accurately scanned all entered invoices into Kwiktag system for improved record keeping.
• Responded to all phone calls/emails from customers regarding payments, short pays, resending of invoices, credit memos, and incorrect information.
• Maintained consistent follow-up on 45/60/90/120 day delinquent accounts to ensure payments were received and applied accurately/expeditiously.
• Completed special projects on time as assigned by management.

• Processed Accounts Payable (AP) invoices; reviewed unpaid invoices for entry keyed and posted procedures. Identified and routed AP exceptions. Reconciled credit card statements daily and for month-end, assured the correct GL coding was assigned and accounted for all invoices.
• Created vouchers for check request payments; paid invoices with credit cards on a timely basis.
• Successfully utilized a three-way matching of invoices with purchase orders and bills of ladings for increased accuracy.
• Regularly contacted vendors to make payments and resolved any invoice discrepancies.
• Participated in the transition from the AP system to the new P2P system.
• Worked with management on special projects and assignments as required.
• Ensured completion of all AP functions for month-end reports.

• Provided daily care for an aging family member.
• Coordinated doctor's visits and exams as well as scheduling and transportation to and from medical appointments.
• Managed and administered medications; monitored conditions by observing physical and mental state of mind.
• Supported family member by providing housekeeping and laundry services, shopping for food, and other household requirements; prepared and served meals.
• Served as a liaison between the physician and the pharmacy regarding family member prescriptions.
• Successfully coordinated all financial and legal matters.
• Leveraged information obtained during medical appointments to establish care management plans to ensure alignment with physician orders.

• Processed numerous vendor invoices per week, sorted and processed three-way PO match, processed direct pay invoices, verified appropriate approval, and proper GL coding.
• Maintained files and documentation thoroughly and accurately in accordance with company policy.
• Completed accounts payable report to ensure processes were current and accurate; investigated any receipts for invoices that had not been received.
• Communicated with all vendor inquiries via telephone or email in a timely manner.
• Participated in month-end close AP process by accruing invoices received into proper period.
• Worked with management on special projects and assignments as required.

• Processed Accounts Payable (AP) invoices; reviewed unpaid invoices for entry keyed and posted procedures. Identified and routed AP exceptions.
• Utilized SAP to process high volumes of invoices for freight, non-inventory items, raw materials, finished goods, and utilities for the East and West Regions.
• Leveraged customer service skills in contact with vendors and employees at locations to correct discrepancies.
• Opened incoming mail, stamping, and bar coding invoices; scanned processed invoices utilizing IXOS software.
• Verified and accrued sales and use tax on invoices.
• Provided staff accountants with AP data for month end accruals.