Wendy Cummings
Lincoln,IL
Summary
Versatile and results-driven professional with a proven track record at Eaton Corporation, adept in enhancing system performance and safety protocols. Excelled in customer service and operations monitoring, significantly improving team performance and customer satisfaction. Skilled in using power tools and equipment, with a keen attention to detail and the ability to thrive under pressure.
Overview
10
10
years of professional experience
Work History
Technician3
Eaton Corporation
11.2019 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Set up machines for operators to run.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
Shift Manager
Aldi
02.2015 - 07.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Cashier to Sales
Sams Club
02.2015 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Got promoted to sales, the sales of the different Sams cards.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
No Degree - Bachelor in Science
Methodist
Peoria, ILGED -
Lincoln
Lincoln Illinois Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Quality control
- Deadline oriented
- Assembly and production
- Operations monitoring
Timeline
Technician3
Eaton Corporation
11.2019 - Current
Shift Manager
Aldi
02.2015 - 07.2019
Cashier to Sales
Sams Club
02.2015 - 11.2015
No Degree - Bachelor in Science
Methodist
GED -
Lincoln
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