Wendy Diaz
West Palm Beach,FL
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Online Transaction Support
E-Commerce Click LLC
Pembroke Pines, Florida
07.2024 - 08.2024
- Tested bug fixes before implementation in aproduction environment.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Received incoming shipments from vendors and inspected contents for quality assurance purposes.
- Managed hazardous material handling processes by local regulations.
- Reported any damaged or defective items to thesupervisor immediately upon discovery.
Manager of Operations
Pepe Cantina Inc
Miami, FL
01.2018 - 01.2024
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- We investigated customer complaints about product and service quality, or delivery issues.
- Ensured compliance with relevant laws, regulations, andindustry standards. related to the operation of the business.
- Monitored team progress toward achieving milestones outlined in project plans.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were always met.
Education
Bachelor of Science - Internet of Things
Florida International University
Miami, FL04-2024
Associate of Science - Information Technology System
Miami Dade College
Miami, FL06-2021
High School Diploma -
Miami Coral Park Senior High School
Miami, FL05-2019
Skills
- Software troubleshooting
- CRM Software
- Online Chat Support
- Technical Documentation
- User Support
- Service Schedule Coordination
- Service desk support
- Mobile Device Repair
- Customer Service
- System optimization
- Technical Troubleshooting
- Software Upgrades
- Multitasking
- Microsoft Certification
- Microsoft Windows and Office
- Adobe Creative Cloud
- Hardware and Software Repair
- Equipment Repair
- Laptop Servicing
- Teamwork and Collaboration
- Friendly and Patient
- Relationship Building
- Problem-solving abilities
- Support Services
- Project Management
- Network Security
- Program coding
- Machine Learning
- Coding
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Graphic Design and Illustration using Adobe Illustrator CS6
Certiport (March 10, 2017)
Credential ID: 90028817
Visual Design using Adobe Photoshop CC 2015
Certiport (March 7, 2019)
Credential ID: 90028817
Build a Free Website with WordPress
Coursera Project Network (June 2024)
Credential ID: 8WSBX6ZGXF78
Introduction to Basic Game Development using Scratch
Coursera Project Network (June 2024)
Credential ID: DJSNJSWUJ7SJ
Introduction to Microsoft Excel
Coursera Project Network (June 2024)
Credential ID: R3XDVQ7XUDXV
Timeline
Remote Online Transaction Support
E-Commerce Click LLC
07.2024 - 08.2024
Manager of Operations
Pepe Cantina Inc
01.2018 - 01.2024
Bachelor of Science - Internet of Things
Florida International University
Associate of Science - Information Technology System
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School
Graphic Design and Illustration using Adobe Illustrator CS6
Certiport (March 10, 2017)
Credential ID: 90028817
Visual Design using Adobe Photoshop CC 2015
Certiport (March 7, 2019)
Credential ID: 90028817
Build a Free Website with WordPress
Coursera Project Network (June 2024)
Credential ID: 8WSBX6ZGXF78
Introduction to Basic Game Development using Scratch
Coursera Project Network (June 2024)
Credential ID: DJSNJSWUJ7SJ
Introduction to Microsoft Excel
Coursera Project Network (June 2024)
Credential ID: R3XDVQ7XUDXV
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