Wendy Diaz
Bakersfield,CA
Summary
Accomplished Assistant Manager at The UPS Store Inc., adept in operations management and customer relationship management. Enhanced customer satisfaction and streamlined store operations, demonstrating exceptional problem-solving and team leadership skills. Proven track record in staff supervision and workload management, significantly improving team efficiency and service quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Notary Public
Self Employed
Bakersfield, CA
04.2018 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked client identification to maintain compliance with state legal requirements.
- Examined documents for accuracy, completion and compliance before notarizing.
- Set up and managed appointments for client notary services.
Multi Site Assistant Manager
The UPS Store Inc.
Bakersfield, CA
02.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Sales Associate
Payless Shoes Source
Bakersfield, CA
09.2013 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Heath Information Technology Management
Bakersfield College
Bakersfield, CAHigh School Diploma -
Fontana High School
Fontana, CA05.2012
Skills
- Sales
- Goal Setting
- Staff Supervision
- Recruiting and interviewing
- Customer Service
- Team Leadership
- Multitasking Abilities
- Problem-Solving , Decision-Making
- Product and service knowledge
- Customer Relationship Management
Certification
Notary Public
Live Scan
Typing Certificate
Medical Billing and Coding (ICD-10)
Languages
Spanish
Timeline
Notary Public
Self Employed
04.2018 - Current
Multi Site Assistant Manager
The UPS Store Inc.
02.2018 - Current
Sales Associate
Payless Shoes Source
09.2013 - 08.2017
Heath Information Technology Management
Bakersfield College
High School Diploma -
Fontana High School