Wendy Dominguez
Odessa,TX
Summary
Dynamic professional with extensive experience in customer service and relationship building at West Texas National Bank. Proven ability to enhance client satisfaction through effective communication and attention to detail. Bilingual in Spanish, skilled in account maintenance and training staff to achieve operational excellence. Committed to fostering long-lasting client relationships.
Overview
5
5
years of professional experience
Work History
Personal Banker/ Teller
West Texas National Bank
Odessa, TX
07.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for online banking.
- Managed daily cash transactions while ensuring compliance with regulatory guidelines and policies.
- Collaborated with colleagues to streamline processes for improved service delivery and efficiency.
- Educated clients on digital banking tools, enhancing their online banking experience and security awareness.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Manager
Bella Mi Bella Bridal
Odessa, TX
04.2022 - 06.2023
- Oversaw daily operations, ensuring exceptional customer service and efficient workflow management.
- Developed training programs for staff, enhancing product knowledge and sales techniques.
- Implemented inventory control systems, improving stock accuracy and reducing waste.
- Managed vendor relationships, negotiating contracts to secure favorable terms and pricing.
- Accomplished multiple tasks within established timeframes.
Cashier
Tropical Stop
Odessa, TX
03.2021 - 02.2022
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Welcomed customers and helped determine their needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Permian High School
Odessa, TXSkills
Relationship building
Customer service
Client relationship management
Attention to detail
Account maintenance
Time management
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker/ Teller
West Texas National Bank
07.2023 - Current
Manager
Bella Mi Bella Bridal
04.2022 - 06.2023
Cashier
Tropical Stop
03.2021 - 02.2022
High School Diploma -
Permian High School