Wendy Dominguez
Las Vegas
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
CRL
Las Vegas, NV
09.2025 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Analyzed business processes to identify improvement opportunities, streamlining workflows within SAP EWM environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Customer Service Specialist
Concentrix
Las Vegas, NV
11.2024 - 08.2025
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Specialist
Teleperformance USA
Las Vegas, NV
05.2024 - 11.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Customer Service Representative
Novuskin Medical Spa
Las Vegas, NV
09.2020 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Timeshare Sales Consultant
Somerpointe
Las Vegas, NV
01.2020 - 03.2020
- Reached or exceeded sales quotas and preset personal performance goals.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
Cashier
Dollar Tree
Las Vegas, NV
09.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
St. Louis Adult Education
Las Vegas, NV6 2018
Skills
- Telephone etiquette
- Call center experience
- CRM software
- Technical support
- Computer proficiency
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Proficient in Spanish
- Microsoft Office Word / Excel / Powerpoint
- Customer relations
- SAP / EWM
Timeline
Customer Support Specialist
CRL
09.2025 - Current
Customer Service Specialist
Concentrix
11.2024 - 08.2025
Customer Service Specialist
Teleperformance USA
05.2024 - 11.2024
Customer Service Representative
Novuskin Medical Spa
09.2020 - 12.2023
Timeshare Sales Consultant
Somerpointe
01.2020 - 03.2020
Cashier
Dollar Tree
09.2019 - 11.2019
GED -
St. Louis Adult Education