Tara Tschanz
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication , active listening and analytical problem-solving skills . Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
1416 Chancellor , Inc
09.2015 - 10.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and i mprove overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
Customer Sales Representative
Chris Seas' Aromatique
04.2011 - 01.2013
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
Education
No Degree - Fashion Merchandising
The Art Institute of Philadelphia
Philadelphia, PANo Degree - Film Studies
Manor Jr College
Jenkintown, PASkills
- Customer Response
- Referral Coordination
- Live Chat Support
- Conflict Resolution
- Attention to Detail
- Interpersonal Skills
- Multitasking
- Time Management
- Adaptability
- Active Listening
- Decision Making
- Effective Communication
- Telephone Etiquette
- Client Relations
- Complaint Resolution
- Call Center Experience
- Product Knowledge
Affiliations
- Avid Subscriber to Harper's Bazaar , Vogue , and Vanity Fair Magazines. As well as Poets &Writers Magazine
- Chess Player
- Movie Buff
- Tennis Player
Certification
Currently taking classes at Mt. Airy Learning Tree :
- Into to Pilot Writing
- Into to Writing for Comedians
- Quick Books - as a refresher to be better equipped for keeping track of finances.
- How to Start & Sell on Etsy - to learn the ins and outs before starting my own Etsy Sight
Timeline
Customer Support Specialist
1416 Chancellor , Inc
09.2015 - 10.2023
Customer Sales Representative
Chris Seas' Aromatique
04.2011 - 01.2013
No Degree - Fashion Merchandising
The Art Institute of Philadelphia
No Degree - Film Studies
Manor Jr College
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