Wendy Doninger
Evansville,IN
Summary
Dynamic and dedicated professional with over 15 years of customer service expertise in the corporate sector, specializing in event planning for the pharmaceutical industry. Seeking a challenging role where I can leverage my extensive managerial experience and organizational skills to deliver exceptional results and foster positive relationships with speakers.
Overview
16
16
years of professional experience
Work History
Speaker Services Manager
Meetings & Events International
07.2008 - Current
- Spearheaded the recruitment and onboarding process for new employees, ensuring a seamless integration into the speaker services team.
- Designed and implemented comprehensive training programs to enhance staff competencies and ensure compliance with industry standards.
- Maintained strict adherence to regulatory compliance rules and regulations, ensuring the organization's operations met legal requirements.
- Strategically managed team scheduling to guarantee adequate coverage and optimize operational efficiency.
- Proactively identified and communicated potential issues to leadership, offering viable solutions to mitigate risks and maintain smooth operations.
- Provided personalized customer service coaching and effectively resolved issues to enhance overall satisfaction and loyalty.
- Developed and managed Standard Operating Procedures (SOPs) to streamline processes and ensure consistency in service delivery.
- Monitored Key Performance Indicators (KPIs) to evaluate performance and identify areas for improvement, driving continuous enhancement initiatives.
- Controlled budgetary allocations and monitored expenditure to ensure fiscal responsibility and adherence to financial targets.
Education
Bachelor of Science -
University of Southern Indiana
Evansville, IN05.1997
Skills
- Customer service excellence
- Meticulous attention to detail
- Exceptional written and verbal communication
- Superior organizational abilities
- Proficient in multitasking and prioritization
- Extensive experience in travel planning, including Sabre Red proficiency
- Proven track record in team management and scheduling
- Skilled in staff motivation and performance optimization
- Effective training and mentoring capabilities
- Proficient in dispute resolution techniques
Timeline
Speaker Services Manager
Meetings & Events International
07.2008 - Current
Bachelor of Science -
University of Southern Indiana
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