Wendy Ealy
Topeka,KS
Summary
Management Systems Analyst with 5 years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware. Diligent MSA with 5 years of experience. Known for effective systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
46
46
years of professional experience
Work History
Management Systems Analyst
Kansas Department of Revenue
Topeka, Kansas
08.2019 - Current
- Maintained and created user account profiles and passwords, facilitating company-wide security.
- Conferred with clients regarding information processing or computation needs.
- Tested, maintained and monitored computer programs and systems.
- Assisted staff and users with computer malfunctions and program problems.
- Tested newly installed programs and applications to validate operability.
Research Analyst
Kansas Department of Revenue
Topeka, KS
12.2008 - 07.2019
- Summarized raw data and analyses and made recommendations based on findings.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Developed and used specific methodologies for collecting and analyzing data.
- Devised processes for using research data to identify and capitalize on subjects.
- Examined data using traditional and modern approaches.
Customer Service Specialist
Kansas Department of Revenue
Topeka, KS
10.2001 - 11.2008
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Clerk I to Customer Rep II
Kansas Department of Revenue
Topeka, KS
02.1980 - 09.2001
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - General
Washburn University
Topeka, KSSkills
- Best Practices and Standards
- Data Extraction
- Information Security
- Friendly, Positive Attitude
Timeline
Management Systems Analyst
Kansas Department of Revenue
08.2019 - Current
Research Analyst
Kansas Department of Revenue
12.2008 - 07.2019
Customer Service Specialist
Kansas Department of Revenue
10.2001 - 11.2008
Clerk I to Customer Rep II
Kansas Department of Revenue
02.1980 - 09.2001
Some College (No Degree) - General
Washburn University