Wendy Epps
South Holland,Illinois
Summary
Results-focused Licensed Hairstylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Observant Customer Service skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.remote customer
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed Hairstylist
Self-employeed
Tinley Park, IL
09.2017 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Resolved guest complaints about service or style.
Licensed Hairstylist
Desi's Full Service Salon
Chicago, IL
01.2002 - 09.2017
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Distributed business cards outside of salon to generate new business.
- Resolved guest complaints about service or style.
Education
Licensed Cosmetologist - Beauty Industry
City Colleges of Chicago-Harry S Truman College
Chicago, IL01.1997
High School Diploma -
Morgan Park High School
Chicago, IL06.1995
Skills
- Workstation Cleaning
- New Technique Development
- Creativity and Originality
- Hair and Face Analysis
- Payment Processing
- Customer Consultation
- Problem Anticipation and Resolution
- Appointment Scheduling
- Adaptable to Changing Client Needs
- Digital Recordkeeping
- Word Processing
- Accounting and Billing
- Trend Tracking
- Microsoft Office
- Desktop and Laptop Computers
- Social Media Marketing
- Data Entry
- Service Marketing
- Sound Judgment
Certification
- Cosmetologisy License - 25+years
Timeline
Licensed Hairstylist
Self-employeed
09.2017 - Current
Licensed Hairstylist
Desi's Full Service Salon
01.2002 - 09.2017
Licensed Cosmetologist - Beauty Industry
City Colleges of Chicago-Harry S Truman College
High School Diploma -
Morgan Park High School