Wendy Fernandez
Renton,Washington
Summary
Dynamic and results-driven professional with extensive experience in hospitality and beauty services, including a successful tenure at Hilton Garden Inn. Proven ability to enhance guest engagement and satisfaction through exceptional customer service and strong leadership. Skilled in hair styling techniques and client consultations, consistently achieving high client retention rates.
Overview
25
25
years of professional experience
Work History
Hair Stylist
W Beauty Lunge
Renton, WA
09.2016 - Current
- Delivered exceptional haircuts and styling services tailored to client preferences.
- Managed consultations to assess individual hair needs and recommend appropriate treatments.
- Executed color treatments and chemical processes while ensuring adherence to safety protocols.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
Server Supervisor
Hilton Garden Inn Hotel
Issaquah, WA
02.2009 - 04.2012
- Supervised daily operations of dining area, ensuring efficient service and guest satisfaction.
- Trained and mentored new servers on menu offerings and customer service standards.
- Collaborated with kitchen team to streamline communication and improve order accuracy.
Lead Server
Holiday Inn
Issaquah, WA
01.2001 - 02.2008
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored new servers on menu knowledge and service standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
Education
High School Diploma -
Renton Technical College
Renton, WASkills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Highly motivated self-starter
- Advanced communication skills
- Customer consultation
- Strong leader
- Outstanding client retention
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- High volume dining
- Safe food handling
- Quality control
- Food safety practices
Timeline
Hair Stylist
W Beauty Lunge
09.2016 - Current
Server Supervisor
Hilton Garden Inn Hotel
02.2009 - 04.2012
Lead Server
Holiday Inn
01.2001 - 02.2008
High School Diploma -
Renton Technical College