Wendy Fiske
Great Falls,MT
Summary
Dynamic professional with a proven track record of delivering high-quality results through exceptional skills, knowledge, and self-motivation. Adept at efficiently completing tasks while adhering to detailed instructions, whether working independently or collaboratively within a team. Strong ability to foster positive and trusting relationships with co-workers, agencies, legal professionals, court personnel, patients, and the general public. Committed to ongoing education, community involvement, and providing leadership to peers and community members.
Overview
34
34
years of professional experience
1
1
Certificate
Work History
Front Office Receptionist
Marshall Orthodontics
05.2023 - Current
- Maintained patient records using electronic health record (EHR) systems accurately.
- Processed insurance information and verified coverage for new patients.
- Scheduled appointments and maintained calendars for office staff, optimizing time management.
- Processed incoming and outgoing mail, maintaining accurate records for efficient communication flow.
- Assisted with administrative tasks such as filing documents and data entry, enhancing organizational efficiency.
- Implemented improved reception procedures, streamlining visitor check-in processes for enhanced security and efficiency.
- Trained new staff on front office protocols, fostering a collaborative team environment and knowledge sharing.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collaborated with clinical staff to ensure smooth transitions between appointments.
- Addressed patient inquiries and concerns promptly, enhancing overall satisfaction.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Proficient in Ortho Edge 2, Dexis, Dentrix, Word and Excel
- Contact Dr. Robert Marshall 612-616-6123
Digital Court Reporter
Montana 8th Judicial District Court
01.2020 - 05.2023
- Proficient in Microsoft Office products, For The Record and Full Court software, Zoom and Windows
- Contributed to the development of standardized digital court reporting procedures, enhancing overall productivity within the team.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
- Conducted transcription, court reporting, closed captioning, and Communications Access Realtime Reporting (CART).
- Assisted in complex intellectual property litigation through discovery, trial and extensive client/expert contact.
- Produced written transcripts of verbal communications.
- Utilized stenography machinery, audio, and visual devices and specialty equipment to record legal transcripts.
- Recounted previously recorded information to provide reference for proposed question or subject matter.
- Conducted transcription for legal proceedings, public service events and corporate meetings.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Translated verbal conversations for impaired individuals.
- Managed and organized corporate and LLC-based legal transactions coordinating document flow and logistical preparation for complex legal transactional closings.
- Contact: Judge Elizabeth A. Best - 406-771-3949
- Aggregated and copied finalized documents for disbursement across interested parties.
- Generated error-free transcripts with skilled capturing and proofreading.
- Produced transcripts for court personnel, legal professionals and general public.
- Noted conversations and activities in shorthand for later conversion to full text.
- Identified participants by name to facilitate reporting.
- Completed continuous capturing and special requests such as reading back portions of testimony.
Dental Front Office Coordinator
Missouri Bay Dental
08.2016 - 01.2020
- Managed patient scheduling and appointment confirmations to ensure efficient office operations
- Assisted in maintaining accurate patient records using dental practice management software.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Implemented process improvements that enhanced overall patient experience in the dental office environment.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
- Invested in staff development through regular performance evaluations, constructive feedback, and encouragement of ongoing professional growth.
- Streamlined dental office operations by implementing effective organizational systems for patient records and financial documentation.
- Reduced wait times and improved patient flow by coordinating efficient room allocations for dental procedures.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Proficient in Dexis, Dentrix, Word and Excel
- Contact: Dr. Matthew Martin Or Traci Martin - 406-452-2138
Front Office Coordinator
Dr. Eugene Tynes D.D.S.
04.1998 - 08.2016
- Proficient in Dexis, Dentrix, Word, and Excel
- Managed patient scheduling to optimize office workflow and enhance service delivery.
- Coordinated front desk operations, ensuring efficient patient check-in and check-out processes.
- Handled incoming calls and inquiries, providing excellent customer service to patients and staff.
- Developed effective communication channels between patients and dental professionals to improve satisfaction.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Facilitated smooth patient check-in and check-out process, minimizing wait times.
- Resolved patient and staff issues promptly, maintaining positive atmosphere in office.
- Contributed to team meetings with insightful feedback, fostering collaborative work environment.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Contact: Retired Dr. Eugene Tynes - 406-899-4990
Dental Assistant
Dr. Eugene Tynes D.D.S.
04.1998 - 08.2016
- Proficient in Dexis, Dentrix, Word, and Excel
- Assisted with patient intake procedures, ensuring accurate documentation and smooth workflow.
- Prepared examination rooms and sterilized instruments to maintain a clean, safe environment.
- Supported dentists during procedures by providing necessary tools and materials promptly.
- Educated patients on oral hygiene practices and post-treatment care instructions effectively.
- Implemented new inventory management practices to reduce waste and improve supply ordering efficiency.
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Took dental images following strict patient protection rules, applying lead aprons.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Prepared treatment rooms efficiently, adhering to strict sanitation guidelines to ensure patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Supported dentists in diagnosing oral health issues by taking diagnostic x-rays as needed.
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care.
- Educated patients on proper oral hygiene practices to maintain good oral health between visits.
- Facilitated effective communication between dentists and non-English speaking patients using bilingual skills when needed.
- Collaborated with team members to provide seamless care during high-volume periods, minimizing wait times for patients.
- Contact: Retired Dr. Eugene Tynes
Customer Service
Albertsons
01.1992 - 01.1997
- Stocked shelves and organized displays to maintain product availability and visual appeal.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Operated cash register accurately, ensuring efficient checkout processes and handling payments securely.
- Assisted customers in locating products and addressing inquiries to enhance shopping experience.
- Maintained cleanliness of store environment, adhering to safety and health standards consistently.
- Collaborated with team members to streamline operations during peak hours for improved service delivery.
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Increased customer satisfaction by providing friendly and efficient service during checkout.
- Operated cash registers accurately, processing transactions quickly and efficiently.
- Received new shipments promptly while verifying accuracy of delivered goods against purchase orders before updating inventory records.
- Adhered to safety guidelines for lifting heavy objects or operating equipment properly within the workplace setting.
- Completed end-of-day closing procedures diligently including cash reconciliation and reporting discrepancies in a timely manner.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Managed inventory by stocking shelves and rotating products to minimize waste.
Education
College of Court Reporting - Court Reporting
College of Court Reporting
Valparaiso, IN09.2025
General Studies - General Studies, Business
Great Falls College Montana State University
Great Falls, MT01.1998
High School Diploma -
Great Falls High School
Great Falls, MT05-1995
Skills
- Professional business conduct
- Reliable
- Honest
- Loyal
- Organized
- Goal orientated
- Efficient
Accomplishments
- Achieved eliminating paper charts by introducing Dentrix for digital charting.
- Resolved product issue through consumer testing.
- Collaborated with Doctor and team to develop double hygiene days to increase productivity and income.
- Achieved electronic claims for faster processing and increased income.
Certification
- Montana Dental Radiology and Infection Control Certification (1998 - Present)
- American Heart Association Heartsaver CPR/AED Certification (2017-10 - 2020-01)
- Internet Training- PII and You Training (2020-01 - Present)
- Your Role: Internet Security and You (2020-01 - Present)
Timeline
Front Office Receptionist
Marshall Orthodontics
05.2023 - Current
Digital Court Reporter
Montana 8th Judicial District Court
01.2020 - 05.2023
Dental Front Office Coordinator
Missouri Bay Dental
08.2016 - 01.2020
Front Office Coordinator
Dr. Eugene Tynes D.D.S.
04.1998 - 08.2016
Dental Assistant
Dr. Eugene Tynes D.D.S.
04.1998 - 08.2016
Customer Service
Albertsons
01.1992 - 01.1997
General Studies - General Studies, Business
Great Falls College Montana State University
College of Court Reporting - Court Reporting
College of Court Reporting
High School Diploma -
Great Falls High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Montana Dental Association Outstanding Dental Assistant
VOLUNTEER EXPERIENCE
Cashier Salvation Army - Women's Auxiliary Annual Sale 05/2015 - 05/2019, Great Falls, MT
- Cleaning, displaying, and pricing of merchandise.
- Collection of cash, checks, and credit card sales.
- Carrying purchased goods to customers' cars.
- Luncheon assistant/server.
- Contact: Kristie Milligan - 406-788-6961
The Bride Shoppe/ Dress Assistant 2015 - 2020, Great Falls, MT Bridal Extravaganza Wedding Expo & Style Show
- Assisted models with dress and accessories changes between scheduled performances.
- Contact: Melissa Stokes - 406-781-5541
Dental Hygiene Advisory Board Committee Great Falls College Montana State University 2015 - 2018, Great Falls, MT
- Dental accreditation reviews, dental enrollment reviews, program budgeting
- Contact: Melissa Pyette - 406-788-2149
Building Volunteer Families Helping Families 2014, Rocky Point, Mexico A charitable organization that specializes in building homes for improvised families living in Mexico.
- Building tasks ranging from laying cinder block and framing walls to applying roofing material.
- Volunteering created lasting friendships and experiences of a lifetime.
- Contact: Life Vantage HONOR AWARDS
Awards
Montana Dental Association Outstanding Dental Assistant (2015), Name of the institution that issued/awarded it
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