Wendy Flanagan
Summary
Dynamic Operations Project Manager with a proven track record at AMC Theatres, excelling in project management and process improvement. Successfully led cross-functional teams to enhance operational efficiency, achieving a 98.9% success rate in project launches. Adept at client onboarding and fostering team leadership, driving continuous improvement initiatives that elevate stakeholder satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Project Manager
AMC Theatres Corporate Office
05.2025 - Current
- Led cross-functional teams to streamline project workflows and enhance operational efficiency.
- Implemented process improvements that reduced project turnaround time and increased stakeholder satisfaction.
- Developed and maintained project schedules, ensuring adherence to timelines and resource allocation.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Reduced project completion times with thorough planning and efficient resource allocation.
- Developed detailed project plans, setting clear objectives and milestones for successful execution.
- Oversaw change requests during the course of a project lifecycle while ensuring minimal disruption to timelines or deliverables.
- Championed continuous improvement initiatives within the team by identifying and executing on opportunities for operational enhancements.
- Implemented cost-saving measures, optimizing budgets without compromising on quality or performance.
- Negotiated contracts with vendors and suppliers, securing favorable terms that positively impacted project budgets and timelines.
- Responsible for all all the Coca-Cola Freestyle upgrades for all 528 locations.
- Completed over 43 projects on time and within budget.
Implementation Manager
WarrCloud
05.2021 - Current
- Own client onboarding and training efforts and service solutions
- Define, implement, and refine client onboarding processes where they do not currently exist
- Develop and lead a team to execute client onboarding and training processes, ensuring high-quality delivery
- Monitor and improve key metrics, including client satisfaction, across their journey
- Create and maintain client facing onboarding assets, including presentations, training documents, guides and videos
- Collaborate with Product team to understand and communicate new features to clients
- Conduct pre-launch calls to review setups, identify action items, expectations and outline launch agenda
- Improved timelines for Onboarding and documentation from 67 days to 30 days
- Proven track record developing new processes and driving continuous improvement
- Ability to handle conflict and manage challenging client situations with professionalism
- Excellent adaptability and attention to detail
- Analyzed client requirements to customize solutions, improving customer satisfaction rates.
- Streamlined implementation processes by identifying bottlenecks and recommending best practices.
Implementation Project Manager
Cox Automotive (VinSolutions / Xtime)
02.2017 - 05.2021
- Own the end-to-end implementation process for enterprise clients, from kickoff through handoff to Performance Manager and Operations Team
- Balance strategic decision-making with tactical execution to ensure seamless launches
- Serve as the primary point of contact during implementation, providing clients with timely updates and addressing challenges proactively
- Mentor and guide clients in adopting best practices to maximize the value of our services
- Measure and report on implementation success, identifying areas for improvement and iterating on processes
- Partner with internal teams including Sales, Development, and Operations to provide dynamic customer solutions and implementation strategies
- Overall metric scores for launches = 98.9%
- Implementation Project Manager, Canada/US territory
- Analyzed project performance metrics to identify areas for operational efficiency gains.
Project Manager
Eiko
06.2003 - 02.2017
- Oversaw and mentored team of 12, boosting customer service and operational efficiency.
- Executed logistics for domestic and international air shipments for OEM customers.
- Negotiated shipping rates and managed LCL, drop shipments, and container consolidations with brokers.
- Collaborated with customers to drive sales growth through EDI integration.
- Assisted Quality Control initiatives as internal auditor by verifying up to 4,000 SKUs for quality assurance.
Operations Manager
American College of Clinical Pharmacy
08.1999 - 06.2003
- Oversaw multiple departments: IT, Human Resources, Inventory Control, and Finance.
- Directed annual budget creation and management processes.
- Negotiated vendor contracts to secure favorable terms.
- Enhanced organizational effectiveness through leadership in enterprise financial functions.
- Formulated and executed organizational strategies, policies, and practices.
- Crafted employee handbook to streamline onboarding and increase productivity.
Education
Bachelor of Science -
Ottawa University
05-1999
Skills
- Project management
- Process improvement
- Client onboarding
- Team leadership
- Data analysis
- Effective communication
Certification
- Achievement in Project Management and Project Leadership
- Project Management Essentials Certified
- Agile Project Management Fundamentals (APMF)
- PMP Project Management
PROFESSIONAL EXPERIENCE
01-2004
Languages
English
Timeline
Operations Project Manager
AMC Theatres Corporate Office
05.2025 - Current
Implementation Manager
WarrCloud
05.2021 - Current
Implementation Project Manager
Cox Automotive (VinSolutions / Xtime)
02.2017 - 05.2021
Project Manager
Eiko
06.2003 - 02.2017
Operations Manager
American College of Clinical Pharmacy
08.1999 - 06.2003
Bachelor of Science -
Ottawa University