Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Frame

West Des Moines,IA

Summary

Versatile professional with diverse background in annuity customer service training, death claims processing, and suspicious activity detection. Seeking financial service industry position where I can best utilize my organizational, motivational and time management skills.

Overview

16
16
years of professional experience

Work History

Senior Claims Processor

Infosys/McCamish
Des Moines, IA
06.2022 - Current
  • Reviewed and processed claims to ensure accuracy and compliance with applicable regulations.
  • Responded promptly to requests from providers or customers regarding claim status updates.
  • Maintained detailed records of all claims activity including payments made, denials issued, appeals filed.
  • Performed quality control reviews on a regular basis to ensure accuracy of claim payments.
  • Communicated effectively with team members across multiple departments within the organization.
  • Assisted with training new employees on claims processing systems and procedures.

Annuity Customer Service Coordinator

EquiTrust
West Des Moines, IA
06.2020 - 06.2023
  • Provided resource support for existing customer service representatives.
  • Trained new customer service representatives in first call resolution, call efficiency and after call metrics.
  • Fielded customer service complaints and queries, fast tracking them for problem resolution.
  • Investigated and monitored EquiTrust contracts flagged for suspicious activity.
  • Implemented new procedures to ensure first call resolution.

Legal Assistant

Self Employed Web
Indianola, IA
10.2009 - 12.2019
  • Provided thorough and well-edited documents for client cases, client communication and internal needs.
  • Managed communication with courts regarding status of petitions and granted orders.
  • Provided administrative support services for firm partners and associates.
  • Consulted with clients, witnesses and legal professionals to define and document case details.
  • Researched documents and publications for case altering details and evidence establishment.

Head Recruiter

Kelly Services Partnered Staffing
West Des Moines, Iowa
05.2008 - 05.2009
  • Vetted and hired individuals for key positions.
  • Interpreted, explained and enforced human resource policies to keep staff in compliance with standards
  • Assisted with retention of 800 employees while actively recruiting to fulfill new client orders.
  • Created and managed all marketing ads.

Education

Some College (No Degree) - Surgical Technology

Kirkwood Community College
Cedar Rapids, IA

Skills

  • Critical thinking abilities
  • Training and mentoring
  • Analytical Problem Solving
  • Process improvement techniques
  • Claims review
  • Transactions reconciliation
  • Critical thinking and problem solving
  • Effective time management
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Outlook
  • Leadership
  • New Policies Processing
  • Quality Assurance

Timeline

Senior Claims Processor

Infosys/McCamish
06.2022 - Current

Annuity Customer Service Coordinator

EquiTrust
06.2020 - 06.2023

Legal Assistant

Self Employed Web
10.2009 - 12.2019

Head Recruiter

Kelly Services Partnered Staffing
05.2008 - 05.2009

Some College (No Degree) - Surgical Technology

Kirkwood Community College

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Wendy Frame