Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Wendy Frazier

Wendy Frazier

Breckenridge,CO

Summary


Dedicated Social Worker offering 22 years of crisis intervention expertise. Offering comprehensive background in social services and Child Welfare experience, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.

Overview

23
23
years of professional experience

Work History

Owner / Director

North Star Family Services LLC
08.2023 - Current
  • Fostered favorable community relations, expressing the value of partnership and enhancing public image.
  • Interacted well with customers to build connections and nurture relationships.
  • Became fluent in local public policy, existing industry regulations, and best practices.
  • Utilized grant writing skills to secure additional program funding.

Child Welfare and Adult Protection Supervisor

Summit County Human Services
09.2022 - 08.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Assessed community needs and identified resources for social and community service programs.
  • Developed and implemented training programs for staff.
  • Collaborated with community members to develop and implement service initiatives.
  • Researched best practices and developed strategies to improve program outcomes.
  • Established and maintained relationships with key stakeholders.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Analyzed trends and data to inform decision-making and program development.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Provided leadership, guidance and support to staff members.

SENIOR GENERALIST CHILD WELFARE CASEWORKER

SUMMIT COUNTY HUMAN SERVICES
01.2001 - 09.2022
  • Fielded reports of child abuse and neglect, conducted assessments, and managed ongoing cases while maintaining excellent records working with families in Child Welfare.
  • Strong Community Relations: Developed strong working relationships with community partners to ensure access to necessary resources for clients
  • Experienced in Court Proceedings: Attended court hearings as a caseworker for the best interests of children involved in child welfare proceedings
  • Developed and facilitated child protection training, fostering a culture of safety for children.
  • Exhibited strong organizational skills to manage numerous cases simultaneously while meeting deadlines
  • Crisis Management: Provided effective crisis intervention to families experiencing child welfare issues
  • Strength-based and Trauma Informed: Engaged parents and guardians through strength-based approaches focused on building protective capacities while maintaining professional boundaries
  • Ongoing Professional Development: Actively engaged in continuous training and education to enhance job-related skills and stay updated with industry trends and best practices
  • Completed relevant workshops, seminars, and courses to maintain a high level of expertise in child welfare.
  • Provided 24/7 on-call response work to families in need in the community on a rotating schedule of one week per month.
  • Developed and monitored employee recognition programs.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.

Education

Bachelor of Arts - American History / Women's Studies

Skidmore College, Saratoga Springs, NY
05.1993
  • Professional Development: Forensic Interviewing
  • Professional Development: Professional Supervised Visitation Services Training
  • Relevant Coursework: Annual Caseworker Certification

Skills

  • Knowledge of web-based meeting/conferencing platforms (eg, Skype, Zoom, Teams)
  • Advanced proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
  • Conflict Resolution Tactics
  • Team Direction
  • Customer Relations
  • Project Planning
  • Staff Training
  • Disaster Preparation
  • Complex Problem-Solving
  • Customer Service Delivery

Additional Information

Fundraising chairperson with Team Breckenridge Sports Club


Timeline

Owner / Director - North Star Family Services LLC
08.2023 - Current
Child Welfare and Adult Protection Supervisor - Summit County Human Services
09.2022 - 08.2023
SENIOR GENERALIST CHILD WELFARE CASEWORKER - SUMMIT COUNTY HUMAN SERVICES
01.2001 - 09.2022
Skidmore College - Bachelor of Arts, American History / Women's Studies

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