Wendy Galbreath
Victoria,TX
Summary
Dynamic Store Manager with extensive experience at Family Dollar, excelling in customer service and inventory control. Proven track record of enhancing team performance through effective training and innovative merchandising strategies, resulting in increased sales and improved customer satisfaction. Skilled in cash management and shift scheduling, fostering a collaborative and efficient work environment.
Overview
15
15
years of professional experience
Work History
Store Manager
Family Dollar
Victoria, TX
01.2022 - Current
- Learned inventory management techniques to maintain stock levels and product availability.
- Assisted in staff training on customer service best practices, enhancing team performance.
- Supported daily operations by organizing merchandise displays for improved customer engagement.
- Monitored sales trends and provided feedback to management for inventory adjustments.
- Handled customer inquiries, resolving issues promptly to ensure satisfaction and loyalty.
- Collaborated with team members to ensure a clean and organized shopping environment.
- Gained familiarity with point-of-sale systems to facilitate efficient transactions and reporting.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Post Opening Manager
Ollies Bargain Outlet
College Station, TX
01.2021 - 11.2021
- Oversaw daily store operations to ensure optimal performance and customer satisfaction.
- Trained and mentored new staff on company policies and operational procedures.
- Implemented inventory management strategies to reduce stock discrepancies and enhance accuracy.
- Analyzed sales data to identify trends, driving promotional initiatives that increased foot traffic.
- Developed training materials focused on improving employee efficiency and product knowledge.
- Coordinated team schedules to optimize labor costs while maintaining service standards.
- Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
- Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
- Collaborated with other managers to devise strategies aimed at increasing sales revenue during early operational hours.
- Implemented cost-saving measures through effective resource management and waste reduction strategies.
- Developed comprehensive employee training programs to boost performance and productivity during the opening shift.
- Created detailed reports on daily operations, highlighting areas for improvement and recommending solutions to upper management.
- Trained employees on [Product or Service], ensuring compliance with top quality standards.
- Delegated daily tasks and oversaw [Number] employees.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Co-Manager
Ollies Bargain Outlet
College Station, TX
02.2020 - 01.2021
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff to enhance team productivity and service quality.
- Developed and implemented strategies to optimize inventory management and reduce shrinkage.
- Managed employee scheduling, ensuring adequate coverage during peak hours.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Led team meetings to align goals, resolve issues, and promote a positive work environment.
- Oversaw compliance with safety protocols, enhancing workplace safety standards for staff and customers.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.
- Implemented innovative marketing techniques to reach target audiences effectively and increase overall brand awareness in the community.
- Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
- Oversaw visual merchandising standards for the store, creating eye-catching displays that boosted foot traffic and increased sales conversion rates.
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Hired, trained and evaluated personnel in sales and marketing.
- Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
- Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
Family Dollar
Bellville, TX
06.2015 - 01.2020
- Contributed to promotional setups, increasing store visibility and attracting new customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Learned inventory management techniques to maintain stock levels and product availability.
- Assisted in staff training on customer service best practices, enhancing team performance.
- Supported daily operations by organizing merchandise displays for improved customer engagement.
- Monitored sales trends and provided feedback to management for inventory adjustments.
- Handled customer inquiries, resolving issues promptly to ensure satisfaction and loyalty.
- Collaborated with team members to ensure a clean and organized shopping environment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Department Manager
Wal-Mart Store
Kenedy, TX
11.2010 - 05.2015
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Analyzed departmental performance metrics to identify areas for improvement.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
Education
GED -
Woodsboro High School
Woodsboro, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Outstanding communication skills
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Policies and procedures
- Employee scheduling
- Accurate cash handling
- Opening and closing procedures
Accomplishments
- Supervised team of 25 staff members.
- Exceeded monthly store sales goals 6 months in a row.
Timeline
Store Manager
Family Dollar
01.2022 - Current
Post Opening Manager
Ollies Bargain Outlet
01.2021 - 11.2021
Store Co-Manager
Ollies Bargain Outlet
02.2020 - 01.2021
Store Manager
Family Dollar
06.2015 - 01.2020
Department Manager
Wal-Mart Store
11.2010 - 05.2015
GED -
Woodsboro High School