Wendy Gauvin
Ontario,NY
Summary
Detail-oriented software tester with strong skills in automated testing, regression testing, and defect tracking. Committed to maintaining high standards of quality assurance and effective communication with development teams.
Overview
4
4
years of professional experience
Work History
Software Tester
Appraisal.com
Buffalo, NY
01.2003 - 06.2005
- Conducted regression tests to confirm software functionality after updates, while maintaining high standards of reliability.
- Utilized automated testing tools to enhance the efficiency of repetitive testing tasks.
- Reported software defects using tracking tools, ensuring timely resolution and quality assurance.
- Documented defects clearly to facilitate effective communication with the development team and streamline the resolution process.
- Track software bugs and detailed information regarding findings and resolution techniques in documentation.
Technical Support Representative
appraisal.com
Buffalo, NY
01.2003 - 01.2004
- Provided technical assistance to clients via phone and email support.
- Diagnosed software issues and guided users through troubleshooting steps.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Documented customer interactions and solutions in the support ticketing system.
- Documented all activities related to technical support including processes, updates, changes made.
Front Office Staff Member
YMCA Of Buffalo Niagara
Orchard Park, New York
01.2001 - 01.2003
- Welcomed and assisted members and guests at front desk, ensuring positive first impressions.
- Managed membership inquiries and registration processes efficiently.
- Answered incoming calls from customers and responded to inquiries in a timely manner.
- Communicated details about programs, services, and membership benefits to enhance member engagement.
- Resolved member concerns with professionalism, fostering trust and satisfaction.
- Supported administrative tasks, including filing and data entry tasks.
Education
Associate of Applied Science -
Bryant & Stratton College
NY01-2002
Skills
- Test automation
- Automated testing
- Regression testing
- User acceptance testing
- Defect tracking
- Test documentation management
- Software diagnostics
Timeline
Software Tester
Appraisal.com
01.2003 - 06.2005
Technical Support Representative
appraisal.com
01.2003 - 01.2004
Front Office Staff Member
YMCA Of Buffalo Niagara
01.2001 - 01.2003
Associate of Applied Science -
Bryant & Stratton College