Wendy Gonzalez
South San Francisco,CA
Summary
Dynamic laboratory and operational leader with a strong focus on GMP compliance and a proven track record in cross-functional team building. Extensive experience in managing personnel, overseeing projects, coordinating schedules, and resolving complex issues across diverse environments, including laboratories, facilities, and restaurant-related organizations. Results-oriented professional dedicated to driving operational excellence and fostering collaborative team dynamics to achieve organizational goals. Committed to leveraging a comprehensive skill set to enhance productivity and efficiency in fast-paced settings.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Laboratory Operations Technician III
Ultragenyx Pharmaceutical
South San Francisco, CA
- Single point of contact and responsible for all aspects of Laboratory Operations.
- Responsible for requesting, scheduling, and problem resolution.
- Knowledge of Computerized Maintenance Management System processes.
- Responsible for all aspects of shipping and receiving, material handling and samples.
- Responsible for maintaining the equipment in good calibration status.
- Expert on the Fischer Scientific Stock-Box system.
- Performed routine and preventative checks on laboratory equipment and supplies.
- Assist EH&S with the chemical waste levels, management and processing.
- Integral team member of the incident and near miss program, includes part of the root cause analysis team.
- Team member of the Quick Response Team.
- IATA, DOT CERTIFIED Training Certification By Lion Technology Inc..
Facilities Lab Technician
Ultragenyx Pharmaceutical
South San Francisco, CA
03.2019 - Current
- Single point of contact and responsible for all aspects of Laboratory facilities management.
- Responsible for requesting, scheduling, and problem resolution.
- Knowledgeable of Computerized Maintenance Management System processes.
- Responsible for all aspects of shipping and receiving, material handling and samples.
- Responsible for maintaining the equipment in good calibration status.
- Expert on the Fischer Scientific Stock-Box system.
- Performed routine and preventative checks on laboratory equipment and supplies.
- Assist EH&S with the chemical waste levels, management and processing.
- Integral team member of the incident and near miss program, includes part of the root cause analysis team.
- Team member of the Quick Response Team.
- IATA, DOT CERTIFIED Training Certification By FedEx Express.
Materials Handler II
Crescendo Biosciences
South San Francisco, CA
08.2016 - 12.2018
- Single point of contact and responsible for all aspects of Laboratory Material Handling.
- Responsible for the procurement of materials including purchase orders, invoicing, shipping, receiving and approvals.
- Knowledgeable and high user of the Oracle’s shipping and receiving system.
- Performed routine and preventative checks on laboratory equipment and supplies.
- Responsible for chemical waste levels, management and processing.
- Responsible for management of daily samples.
- IATA, DOT CERTIFIED Training Certification By FedEx Express.
Flight Coordinator
SKY CHEFS
Burlingame, California
09.2015 - 08.2016
- Maintain effective communication and coordination with and between LSG Sky Chefs’ management and Customer Service personnel and airline ramp and operations personnel
- Assign and dispatch drivers. Reassign as necessary
- Stay informed of flight activity, schedule and gate changes and act accordingly
- Ensure timely and safe catering of all flights
- Troubleshoot and resolve issues and elevate to management as needed
- Keeps management informed of area activities and of any significant problems
- Assumes other related duties as required or assigned
- Daily use of various quality forms for AA, and report daily feedback of all AA flight checks discoveries
- Ensure compliance with customer specifications, quality standards, FDA, HACCP, SO, and other regulations
- Ensure on-time delivery and accurate production and/or catering of all flights
- Monitor and assist in ensuring compliance with HACCP and ramp safety SOP
- Perform other duties as assigned
Aircrafts Cleaner
Swiss Port
San Francisco, California
07.2014 - 10.2015
- Provide our customers with an efficient and professional cleaning service as per their specifications.
- Correct Handling of International Garbage as required by the Company, Carrier and the Department of Agriculture.
- Comply with all federal, state, municipal, airport authority, and carrier security requirements.
- Comply with Swissport’s standard operation procedures (SOPs) and policies.
Assistant Manager
Chili’s Restaurant
San Leandro, CA
12.2005 - 06.2010
- Responsible for food quality, cleanliness, and over customer experience and comfort.
- Responsible for a team culture, can do attitude and employee satisfaction with job.
- Provided manager coverage when needed.
- Keep track of time to ensure food is delivered on time.
- Responsible for opening and closing the restaurant.
- Provided full inventory every two weeks.
- Responsible for work scheduling of employees.
- Managed more than thirty employees every shift.
- Responsible for inventory levels and all bank deposits.
- Provided customer service metrics and performed random surveys and provided recommendations.
- Responsible for opening/closing store
- Made store deposits
- Weekly food order
- Followed-up with the employee’s performance
- Train employees on proper handling chemicals by adopting safety procedures
- Followed-up with customer’s satisfactory surveys
- Answer phone calls
- Filed all important documents to keep track of records in a database
Education
High School Diploma -
Skills
- Coordinated chemical inventory tracking using EMS system
- Directed shipping processes for lab support
- Managed internal cleaning processes
- Facilitate initiatives to streamline lab processes
- Ensured regulatory adherence for cold storage
- Managed hazardous material handling and ensured chemical waste disposal compliance
- GMP documentation support
- Internal and external audit support
Accomplishments
- Collaborated with the Tech Dev team in the development of Build out the Scale lab.
Certification
- Certified Lean Six Sigma, Acuity Institute - Agust 23 th,2023
- Certified DOT [49 CFR 172.704(c)(2)] IATA-March 30th,2023
Languages
English
Timeline
Facilities Lab Technician
Ultragenyx Pharmaceutical
03.2019 - Current
Materials Handler II
Crescendo Biosciences
08.2016 - 12.2018
Flight Coordinator
SKY CHEFS
09.2015 - 08.2016
Aircrafts Cleaner
Swiss Port
07.2014 - 10.2015
Assistant Manager
Chili’s Restaurant
12.2005 - 06.2010
Laboratory Operations Technician III
Ultragenyx Pharmaceutical
High School Diploma -
Areas Of Effectiveness
- Financial and Operation Cost Control
- Inventory Management
- P & L Responsibility
- Problem Solving and Crisis Management
- Customer Service and Relations
- Process Improvement
- Recruitment and Training
- Forecasting and Strategic Planning
- Special Events