Wendy Guzman
Los Angeles,CA
Summary
Advance pharmacy technician specializing in transplant care, adept at managing concurrent floor-level dispensing operations and urgent prior authorization submissions. Exceptional time management and multitasking skills with a track record of minimizing turnaround times for high-cost specialty medications.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Pharmacy Technician
USC Medical Plaza Pharmacy
Los Angeles, CA
10.2017 - Current
- Processed prescriptions and verified patient insurance coverage, determined copays, and resolved insurance-related issues to ensure seamless medication access.
- Processing a high volume of prescriptions and patient calls in a fast paced transplant department, ensuring accurate and timely medication services.
- Process and follow up on prior authorizations, coordinating with insurance plans, providers, and other healthcare teams to facilitate medication access.
- Navigate state and federal healthcare programs, including Medicare, Medi-Cal, and supplemental insurance plans, to determine coverage and patient responsibility.
- Apply knowledge of medical terminology to accurately interpret prescription, diagnosis, procedures, and clinical documentation.
- Distinguish between various medical exams, diagnosis, clinical notes, and treatment related terminology to support accurate prescription processing and insurance requirements.
- Work with hospital based computer systems and electronic medical records, including Cerner and OTTR, to access patient information and process medical related requests.
- Communicated with patients, healthcare providers, insurance companies, and internal departments to address sensitive and time-critical medication needs.
- Maintained accuracy and confidentiality while managing high-volume prescriptions and authorizations, ensuring compliance with healthcare regulations.
Lead Pharmacy Technician
Target-CVS
Compton, California
01.2012 - 10.2017
- Team Leadership: Supervise and mentor a diverse pharmacy team, managing daily workflows, staff scheduling, and shift coverage to ensure optimal productivity and business goal alignment.
- Prescription Processing: Perform accurate data entry and safely fill prescriptions, maintaining high accuracy and efficiency while adhering to strict regulatory standards.
- Stakeholder Communication: Manage high volume phone inquiries from patients, resolve insurance eligibility and override issues, and coordinate directly with physician offices for prescription refills and prior authorizations.
- Inventory Control: Direct inventory management processes, including executing regular ordering, managing return credits, processing expired or overstocked medications, and handling special drug orders.
Education
Heritage College Ready Academy High School
Los Angeles, CAPharmacy Technician - Pharmacy Technician
Everest College
Gardena, CASkills
- Prescription processing & Data entry
- Insurance verification & Prior Authorization
- Medication dispensing & labeling
- Pharmacy inventory
- Pharmacy calculations
- Medication organization & Inventory control
- Pharmacy/Hospital systems
- HIPAA compliance
- Patient customer service
- Physician and insurance communication
- Medication safety and accuracy
- Strong attention to detail
- Bilingual: English & Spanish
- Teamwork & Multitasking
Languages
English
Professional
Spanish
Professional
Certification
- Pharmacy Technician: TCH119953
Timeline
Pharmacy Technician
USC Medical Plaza Pharmacy
10.2017 - Current
Lead Pharmacy Technician
Target-CVS
01.2012 - 10.2017
Pharmacy Technician - Pharmacy Technician
Everest College
Heritage College Ready Academy High School